Global Support Engineer – Premium Video & TV Ad Tech

Comcast International Holdings UK Limited; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

FreeWheel Global Support is seeking a Support Engineer in London to help clients across TV, mobile, set-top box, and web platforms. The role follows a follow-the-sun model, with occasional travel, and requires strong communication with stakeholders at all levels to deliver enterprise-level value.

You will solve complex problems, educate customers, and help shape product documentation while growing into a Subject Matter Expert in market-leading technologies and processes.

Qualifications

• Bachelor's Degree or equivalent expertise.
• 1–2 years in a client-facing environment is preferred.
• Ability to prioritize work and meet deadlines.
• Proactive and self-driven, taking initiative to solve problems.

Responsibilities

• Deliver excellent customer experience through problem solving and education.
• Translate customer requirements into use cases for service improvements.
• Contribute to product documentation and process improvements.

Skills

Client-facing communication

Multitasking & prioritization

Problem solving

Adaptable communication style

Education

Bachelor's Degree or equivalent

Tools

SQL

Excel

Job description

FreeWheel Global Support is seeking a Support Engineer in London to help clients across TV, mobile, set-top box, and web platforms. The role follows a follow-the-sun model, with occasional travel, and requires strong communication with stakeholders at all levels to deliver enterprise-level value.

You will solve complex problems, educate customers, and help shape product documentation while growing into a Subject Matter Expert in market-leading technologies and processes.