Support Engineer

TN United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for a Support Engineer within a dynamic IT team. This role involves providing deskside support to colleagues and students across multiple campuses, ensuring a seamless user experience with PC, Mac, and mobile devices. You will collaborate with infrastructure and support teams, enhancing your skills in a fast-paced environment. The company values proactive improvement and offers a supportive atmosphere for training and development, making it an ideal place for those looking to grow their IT support expertise. Join a forward-thinking organization that prioritizes user satisfaction and teamwork.

Benefits

Free on-site gym

Discounts and benefits

Free on-site parking

Pension scheme

Generous holiday entitlement

Time off at Christmas

Early finishes on Fridays

Qualifications

• Excellent organizational and problem-solving skills.
• Proactive attitude towards improving services.

Responsibilities

• Provide deskside support to colleagues and students.
• Support users with various devices and systems.

Skills

PC and Mac support

iOS/Android device support

Active Directory

Networking skills

ITIL processes knowledge

Hardware Asset Management

Service desk applications

Job description

Support Engineer Job Description

Overview

An exciting opportunity has arisen within the IT team for a Support Engineer. You will work alongside infrastructure and deskside support colleagues to provide deskside support to both colleagues and students across all four campuses.

Responsibilities

1. Take turns on a rota for Service Desk support, which can be offered on an ad-hoc basis from home.
2. Support users with PC, Mac, and mobile devices, as well as systems and services used by colleagues and students.

Technical Skills Required

• Knowledge of PC, Mac, and iOS/Android devices
• Experience with multifunction printers
• Active Directory, networking skills
• Understanding of ITIL processes (Incident, Problem, and Change management)
• Hardware Asset Management
• Experience with service desk applications

Candidate Profile

You should possess excellent organisational and problem-solving skills, with a strong desire to support and assist users. Experience in delivering support services to a broad user base is essential. A proactive attitude towards improving services and solutions, especially in teaching and learning environments, is highly valued.

Additional Information

In-depth knowledge of college systems is not required; however, the ability to support in a fast-paced environment is essential.

This role offers an excellent opportunity to enhance your support skills, gain new experience, and contribute to the college's IT strategy. You will receive full support from a dynamic team, with opportunities to bring your ideas to the role. Training and development are prioritized, encouraging you to upskill.

Benefits

• Free on-site gym
• Access to discounts and benefits, including cycle-to-work scheme
• Free on-site parking
• Pension scheme
• Generous holiday entitlement
• Time off at Christmas and early finishes on Fridays