Support Engineer

TalkingPoint; Milton Keynes; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Engineer to join their dedicated team at an exciting time of market expansion. This role involves providing exceptional customer support, training end-users, and contributing to the development and testing of innovative automated workflow solutions. The successful candidate will work closely with directors, manage support for fast-moving products, and enjoy a negotiable work schedule. This position offers a unique opportunity to be part of a stable company that values growth and innovation in the healthcare and IT sectors.

Benefits

20 days Annual Leave

Bank Holidays

Discretionary Bonuses

Qualifications

• Experience in application support and understanding of software deployment.
• Ability to manage customer support and document product releases.

Responsibilities

• Providing daily remote customer support and managing the ticketing system.
• Training end-users remotely and testing new products before release.

Skills

Application Support

Customer-facing Skills

Remote Support Software

IT and Internet Skills

Scripting Language

Documentation Skills

Education

Qualifications in IT

Tools

QuickAssist

MS Teams

TeamViewer

WebEx

Word

Outlook

Teams

Edge

Chrome

Job description

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GHG Software Developments Ltd. (trading as the TalkingPoint Team) is a small company specialising in all aspects of developing, delivering and supporting automated workflow solutions. Our unique workflows are integrated with third-party products, with speech-triggered workflows being a particular speciality. Designed to simplify everyday tasks and optimise productivity, GHG’s solutions sell into a variety of marketplaces, particularly the NHS.

Our current market sectors include Healthcare, Special Needs, Education, Police, Government and Legal. Further information can be found at our website.

Our TalkingPoint Software includes our unique proprietary scripting language that provides extensive facilities for controlling third-party software, to deliver intuitive, efficient workflows for both PC and Web applications. The successful applicant will take a key role in supporting, improving and testing our solutions as well as remotely training our end users.

What we can offer

We are looking to recruit our Support Engineer to join us at this exciting time of market expansion, to become a key part of our small but dedicated team. You will work mainly from our office, currently in Milton Keynes, though on occasions home working may be appropriate. The successful candidate will work closely with the Directors in managing the support of our fast-moving products and contributing to the ongoing development and testing of our solutions. The role offers an excellent opportunity to become part of a stable and established company. Working hours can be negotiable to suit the right candidate.

Personal specification

• Suitable qualifications in IT, experience of working in application support and an understanding of software deployment and training
• Customer-facing skills to work directly with professional end-users
• The ability to manage and optimise the support given to our customers
• The ability to test and document new product releases
• The ability, after training, to develop and modify workflow solutions using our proprietary scripting language
• The character to build a good working rapport with our customers
• Confident IT and Internet skills (e.g. Packages including Word, Outlook, Teams, Edge and Chrome)
• The skills to work efficiently with Remote Support software (e.g. QuickAssist, MS Teams, TeamViewer and WebEx) to provide effective remote support
• A willingness to learn Speech Recognition packages for everyday work purposes, support, and testing.

Duties and responsibilities

• Heading-up daily remote customer support (including managing our web-based ticketing system)
• Training end-users remotely to use our products
• Testing new products and improvements, prior to release
• Assisting the customer base remotely in the installation and deployment of our software
• Producing and updating end-user and in-house documentation to assist in product use and deployment
• Identifying any product problems and working with the Team to resolve them effectively
• Supporting our internal staff with hardware and software problems when necessary
• Identifying customer requirements to help focus customer-driven improvements
• Learning the TalkingPoint scripting language used to build automated workflows

Salary and benefits

Negotiable, depending on experience. The company also awards discretionary bonuses when appropriate.

You will also benefit from 20 days Annual Leave, plus Bank Holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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