Support Engineer

JR United Kingdom; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology business in the UK is seeking a Support Engineer to drive innovative solutions for public sector clients. Ideal candidates should possess strong problem-solving skills and have experience in project delivery and ITIL processes. The role includes hybrid working arrangements and a competitive salary, with plenty of opportunities for professional growth.

Benefits

25 days paid holiday plus 8 bank holidays

Private health insurance through AXA PPP

Flexible working hours

Discretionary company bonus

Salary Sacrifice Electric Vehicle car scheme

Enhanced private pension contributions

Work-from-home subsidy

Free snacks and lunches in the office

Qualifications

• Experience in asset management or Service Asset Configuration Management.
• Experience working within ITIL environments with a track record in project delivery.
• Ability to convey information effectively to various stakeholders.

Responsibilities

• Manage ITIL processes for asset management and document procedures.
• Control hardware, software, and configuration items, including audits.
• Produce asset reports and ensure onboarding of new assets.

Skills

Problem-solving

Documentation

Customer communication

Adaptability

Organizational skills

Education

Microsoft MCSE Qualification or similar

Tools

JIRA Service Management

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Location: Farnborough, with travel as required to client premises

Working pattern: Hybrid, 3 days per week in the office

Salary: Competitive, depending on experience, plus Company Bonus and Benefits

Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.

The Role:

Parico is seeking a Support Engineer who is smart, curious and prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public Sector landscape. You’ll have the freedoms to be truly innovative to roll up your sleeves, get stuck into the detail of systems, and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems.

Responsibilities include:

• ITIL process owner for asset management
• Writing procedural documentation including Plans, Process, Work Instructions
• Hardware and Software and Configuration Item control & management
• Planning & performing audits
• Asset tagging and onboarding
• Producing Asset reports

Our Ideal Candidate:

• Excellent problem-solving skills and comfortable taking on new challenges.
• A proven track record for delivering large-scale IT projects, with direct responsibility for designing and implementing highly available and resilient Wintel solutions including active-active failover for business continuity.
• Documentation experience, both in creating high- and low-level technical design documentation.
• Configuring and administering backup and restore of Windows systems along with patching.
• Exemplary customer skills and communications skills
• Highly adaptable, calm and professional
• Excellent problem-solving skills and comfortable taking on new challenges.
• Hold a UK Driving Licence and have a willingness to travel to client sites.
• Highly organised in order to achieve deliverables on time.
• Previous IT asset management or Service Asset Configuration Management (SACM) experience
• Microsoft Excel, Word, PowerPoint advanced user competency
• Experience with configuring, administering, using JIRA Service Management for Asset Management
• Experience of working within mature ITIL environments
• Experience of working within MOD
• Keen attention to detail
• Able to convey information effectively to stakeholders at all levels both verbally and via slide decks
• Physically able, occasional requirement of lifting/moving heavy items
• Commutable distance to Bath & Bristol

Desirable Qualifications:

• Microsoft MCSE Qualification or similar

What’s in it for you?

• A high-performance company culture and leadership team that are there to help you to progress your career quickly and thrive with endless opportunities.
• Kitted out with a full suite of tech goodies and any additional tech you may need with our work-from-home subsidy upon joining, so you can kit out your home office.
• Get the fuel you need to power through the workday with free snacks, drinks and a weekly catered lunch in the office.
• 25 days of paid holiday (plus 8 bank holidays).
• 10 days at full pay for Armed Forces Reservist training.
• Private health insurance provided through AXA PPP and mental health support through our Employee Assistance Program.
• Salary Sacrifice Electric Vehicle car scheme with Octopus Energy
• Discretionary company bonus
• Flexible Life Insurance, with a minimum of 2 x salary and rewards, provided by YuLife.
• Flexible working hours to support life admin as well as being able to work from home.
• Enhanced Private pension contributions, matched up to 5%
• We’re family friendly, with Parico company policies built to support you, in all stages of life.
• If you're relocating to join the team, we'll provide a contribution to help with your costs.

If you are interested in this exciting opportunity and meet the requirements, please submit your application today. At Parico, we believe a diverse workforce is a successful workforce. We actively work to empower balanced teams which represent ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

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