M365 Support Engineer

JR United Kingdom; Kingston upon Hull; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading Microsoft Solutions Partner is seeking a skilled M365 Support Engineer to join their team in Kingston upon Hull. In this fully remote role, you'll resolve complex technical issues and support the implementation of innovative Microsoft solutions. Ideal candidates will have strong knowledge of SharePoint Online, Power Apps, and the wider Microsoft 365 ecosystem, with a focus on customer service and problem-solving. With a supportive team culture and ongoing training opportunities, this is a fantastic opportunity for IT professionals looking to make a meaningful impact.

Benefits

Fully remote working (UK-based)

Ongoing training and development opportunities

Competitive salary and benefits package

Supportive and collaborative team culture

Qualifications

• Experience with SharePoint Online, Power Apps, Power Automate required.
• Strong understanding of Microsoft 365 ecosystem and troubleshooting.
• Excellent problem-solving and communication skills.

Responsibilities

• Providing 2nd line support for Microsoft 365 environments.
• Troubleshooting escalated tickets related to collaboration tools.
• Supporting end-users and stakeholders with technical guidance.

Skills

Problem-solving

Communication

Customer Service

Tools

SharePoint Online

Power Apps

Power Automate

Microsoft 365

Teams

Exchange Online

Job description

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M365 Support Engineer, kingston upon hull, east yorkshire

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Client:

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!

We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.

Role Overview:

As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.

What You’ll Be Doing:

• Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
• Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
• Assisting in the design and deployment of Power Platform solutions to streamline business processes.
• Supporting end-users and stakeholders with technical guidance and training.
• Collaborating with 3rd line engineers and consultants on project delivery and escalations.

What You’ll Need:

• Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
• Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
• Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
• Excellent problem-solving skills and a proactive approach to support.
• Strong communication and customer service skills.
• Previous experience in a managed services or consultancy environment is a plus.

What’s on Offer:

• Fully remote working (UK-based)
• Work with a Microsoft Solutions Partner on exciting, varied projects
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Competitive salary and benefits package

Interested?

Apply now or get in touch to find out more about this exciting opportunity!