Multi-Shift Application Support Engineer (Remote)

Sinara; United Kingdom; Remote; GBP 38,000 - 45,000; Full time

Job summary

Sinara is seeking application and systems engineers for a remote role based in the UK. The position involves providing 24/7 technical support for mission-critical applications, requiring expertise in AWS, Linux, and monitoring tools. Candidates should be innovative problem-solvers, eager to tackle complex IT challenges within a strong collaborative team environment.

Benefits

25 days of holiday

Private medical scheme

Pension plan options

Profit-related bonus schemes

Annual salary reviews

All necessary home working equipment

Employee wellbeing benefits

Qualifications

• General IT knowledge including AWS deployments.
• Experience in out-of-business hours shifts.
• Ability to interpret and troubleshoot log files.

Responsibilities

• Maintain and monitor mission-critical applications.
• Provide third-line technical support for clients.
• Resolve customer support incidents related to applications and systems.

Skills

AWS

Linux

Networking

Virtual Machines

Databases

Tools

Docker

Kubernetes

Job description

Sinara Consultants is actively seeking proficient, versatile, and curious application or systems engineers to join our technical operations team.

A key purpose of the role is to provide technical support for our Sinara-built applications 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between evenings, overnight and early morning shifts with opportunity for some daytime shifts.

Your responsibilities will include maintaining our mission-critical applications, delivering both primary and secondary application management support within our cloud-based and on-premise environments, as well as providing third-line technical support for Sinara software applications to a variety of customers.

The role is remote although you must be based in the UK.

About the Role:

The role entails active monitoring, maintenance and incident support of Sinara software applications for our clients operationally beyond standard business hours.

Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.

Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations.

Primary duties include:

Systems and Application Management:

·Ensuring operational performance of our applications and environments

·Overnight monitoring checks of the internal infrastructure

·Maintaining our Linux server estate and services

·Performing routine data or system configuration tasks

·Deploying, managing and updating AWS services and other cloud platforms

·Administering containerisation tools and orchestration platforms such as Docker and Kubernetes

·Proactively finding tasks to improve the processes

·Resolving issues related to applications and environments

·Analysing, prioritising and triaging incidents reported by customers

·Conducting investigations to provide solutions or temporary workarounds

·Collaborating with developers upon identification of potential software defects

·Communicating with customers until incident resolution

·Transitioning issues to the standard-hours application support team

·Proactively collaboration in the incidents of all the members of the team

·Proactively updating support materials

·Contributing to customer service performance reports

·Documenting routine change requests

·Participating in application testing throughout the full test lifecycle

·Deploying, managing and updating AWS services and other cloud platforms

·Administering containerisation tools and orchestration platforms such as Docker and Kubernetes

The work is often technically demanding and requires an imaginative thought process. You will collaborate with Sinara’s own software development teams.

The shifts

A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. As such the position involves working beyond standard business hours.

The role joins of a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts: late evenings (5:30pm to 01:30am), overnight (12:30am to 8:30am) and a flexible third shift overlapping the other two. The shifts rotate on approximately monthly basis and all multi-shift engineers are required to be available to fulfil any shifts with notice.

Currently we support clients 24/5 but we expect this to develop into 24/7 support.

Your Skillset:

Demonstrating a solid general knowledge of IT concepts (Windows, Linux, networking, VMs, databases) along with a good understanding of AWS deployments, and administration of containerisation tools and orchestration platforms is essential.

·AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture)

Experience in working during out-of-business hours shifts, focusing on maintaining cloud-hosted environments and software applications.

It would be beneficial to have knowledge in:

·Interpreting and troubleshooting log files

To excel in this role, we seek engineers who possess a passion for tackling diverse and complex IT challenges. They should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. Our operations are within the financial sector but prior experience in this field is not mandatory.

Ideal candidates are naturally curious, collaborative team players, and problem solvers. They are self-driven, capable of independent initiative, and consistently consider the broader context and potential ramifications of the issues at hand. They take pride in their work, exhibiting exceptional attention to detail, coupled with proficient time management and organisational skills.

Career progression and training:

This position has a focus on cloud infrastructure specialisation, where you will be expected to evolve into a subject matter expert within the organisation. Comprehensive training will be provided as needed.

Sinara will provide training on industry/domain-specific topics and applications.

There will be opportunities to join wider technical training offered within Sinara.

Certification training is supported at Sinara where it is relevant to the role.

What we offer:

Sinara offers a competitive salary and benefits package, which includes:

·Base salary range £38,000-£45,000

·Two Profit-related bonus schemes

·Annual salary reviews

·25 days of holiday

·A pension plan and pension salary sacrifice option

·Private medical scheme

·All necessary home working equipment

·Employee wellbeing benefits (e.g. counselling)

Working hours:

This position is full-time, requiring 35 to 45 hours of work per week (depending on the shift). The hours will average out at 37.5 over the course of all shift rotations.

It is a remote based role (within UK).

About Sinara:

Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems.

Our location is just south of Tower Bridge in the bustling Bermondsey district, with its excellent transport connections, including quick and easy access to London Bridge.

As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status.

To Apply:

Either click apply or send your CV, along with a short cover letter (explaining why the job appeals to you) to [e-mail] with Multi-shift Application Support Engineer in the subject line and our recruitment team will be in touch.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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