Support Coach

Allscreens Nationwide Ltd; Scunthorpe; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30) +

Pension contributions up to 10%

Professional training funded by us

1 day paid volunteering per year

Paycare health and benefits scheme

Acis Perkz discounts

Employee recognition scheme with Stars

Long service awards

Cycle to work scheme

Employee Assistance Programme

Professional membership subscription

Death in service benefit

Job summary

Acis is recruiting a Support and Engagement Coach in the United Kingdom to nurture community connections, promote services and guide participants along their journey. You will work with local groups, universities and partner services to boost engagement and ensure welcoming hub environments.

You will coordinate routes to market, support people 1-on-1 and in groups, and manage hub activity to deliver high-quality customer care across all sites. A proactive, people-focused approach is essential.

Qualifications

• Strong communicator with excellent customer service experience and skills.
• Ability to work as a team, under pressure and in a fast-paced environment.
• Good IT skills, with an eye for detail that’s second to none.

Responsibilities

• Working with local groups, organisations, partners including universities and support services and internal teams to identify.
• Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.
• Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect,
• Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
• Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their
• Ensuring the hub is buzzing with activity – leading the customer service excellence on site through hub site management,
• Ensuring site cover is in place at all times of opening.
• Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
• Following up with all participants after attendance, discussing next steps and booking into their next part of their journey.
• Working as part of the wider engagement team to ensure cover at events, all hubs and activities as required.
• Building relationships with a wide range of other local support services to ensure we can offer a full and holistic package of

Skills

Customer service

Communication

Group facilitation

Teamwork

Health & safety

IT skills

Job description

Do you believe everyone deserves the opportunity to thrive? Are you passionate about helping people overcome challenges, build

confidence and take positive steps towards their goals?

As a Support and Engagement Coach, you'll be at the heart of our community, connecting people with life-changing support and

guiding them on a journey to success. From building relationships with local partners and promoting our services, to coaching

individuals and creating welcoming, vibrant hub environments, no two days are the same. If you're an energetic people person who

loves making a difference, enjoys building meaningful connections and gets genuine satisfaction from seeing others achieve their

potential, we'd love to hear from you. Join us and be part of a team that puts people first and creates lasting impact every day.

As an Support and Engagement Coach, a typical day might include:

• Working with local groups, organisations, partners including universities and support services and internal teams to identify
• Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.
• Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect,
• Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
• Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their
• Ensuring the hub is buzzing with activity – leading the customer service excellence on site through hub site management,
• Ensuring site cover is in place at all times of opening.
• Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
• Following up with all participants after attendance, discussing next steps and booking into their next part of their journey.
• Working as part of the wider engagement team to ensure cover at events, all hubs and activities as required.
• Building relationships with a wide range of other local support services to ensure we can offer a full and holistic package of

including support, meeting all participant and contract needs.

The must haves:

• General awareness of health and safety and building management
• Are comfortable with, and can engage with people both 1-2-1 and in groups
• Strong communicator with excellent customer service experience and skills
• Ability to work as a team, under pressure and in a fast-paced environment
• A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
• Ability to work collaboratively with others, whether in the same team or external support providers
• Good IT skills, with an eye for detail that’s second to none.
• You’re a positive, energised and enthusiastic person, with a real zest for helping others
• Engaging and supporting people is what gets you up every day
• Nothing makes you happier than seeing someone progress, knowing you helped them get there.
• Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping

to bring real change to peoples’ lives.

Being part of the Acis team, you’ll get:

• Generous holiday entitlement – 25 days annual leave (rising by one day per year to max of 30)plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee,
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

such as counselling, eye tests, vaccinations and much more

weekly shop, days out and much more!

As part of our commitment to safeguarding there will be numerous safeguarding checks that form part of the recruitment process

including an Enhanced DBS check and you will be required to complete a self declaration form at interview stage. Please note this

role is also exempt from the Rehabilitation of Offenders Act and it is an offence to apply for the role if you are barred from

regulated activity.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any

applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and

we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you