Support Coach

Acis Group Ltd; Scunthorpe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension contributions 10%

Professional training funded

Volunteer day

Health benefits via Paycare

Job summary

Acis Group Ltd in Scunthorpe is seeking a Support and Engagement Coach to connect people with life-changing support, build relationships with local partners, and create welcoming hub environments.

The role involves coaching individuals and groups, promoting services, handling hub operations, and ensuring daily activities run smoothly.

If you are a energetic people person who thrives on making a difference and helping others progress, join a team that places people first.

Qualifications

• Strong customer service experience with excellent communication.
• Comfortable engaging one-to-one and in groups.
• Team player who works under pressure in a fast-paced environment.
• Good IT skills and attention to detail.
• Positive, energetic, and passionate about helping others.
• Able to understand barriers and offer solutions.
• Willing to engage with external providers and partners.

Responsibilities

• Work with local groups, organisations, partners to recruit participants.
• Coordinate new routes to market to boost engagement.
• Promote services via hub channels and local marketing.
• Oversee customer support journey and develop personalised action plans.
• Ensure hub activity and site administration align with daily activities.
• Provide follow-ups and after-event check-ins.
• Build relationships with local support services to meet participant needs.

Skills

Customer service

Communication

Teamwork

IT skills

Interpersonal skills

Job description

Do you believe everyone deserves the opportunity to thrive? Are you passionate about helping people overcome challenges, build confidence and take positive steps towards their goals?

As a Support and Engagement Coach, you'll be at the heart of our community, connecting people with life-changing support and guiding them on a journey to success. From building relationships with local partners and promoting our services, to coaching individuals and creating welcoming, vibrant hub environments, no two days are the same. If you're an energetic people person who loves making a difference, enjoys building meaningful connections and gets genuine satisfaction from seeing others achieve their potential, we'd love to hear from you. Join us and be part of a team that puts people first and creates lasting impact every day.

As an Support and Engagement Coach, a typical day might include:

• Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
• Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.

• Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect, including management of hub based social channels and local marketing initiatives.

• Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
• Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their skills, barriers and challenges and supporting them to produce a personalised action plan
• Ensuring the hub is buzzing with activity - leading the customer service excellence on site through hub site management, general site-based administration and preparation for activities every day.
• Ensuring site cover is in place at all times of opening.

• Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
• Following up with all participants after attendance, discussing next steps and booking into their next part of their journey.
• Working as part of the wider engagement team to ensure cover at events, all hubs and activities as required.

• Building relationships with a wide range of other local support services to ensure we can offer a full and holistic package of support, meeting all participant and contract needs.

The must haves:

• General awareness of health and safety and building management
• Are comfortable with, and can engage with people both 1-2-1 and in groups
• Strong communicator with excellent customer service experience and skills
• Ability to work as a team, under pressure and in a fast-paced environment
• A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
• Ability to work collaboratively with others, whether in the same team or external support providers
• Good IT skills, with an eye for detail that's second to none.
• You're a positive, energised and enthusiastic person, with a real zest for helping others
• Engaging and supporting people is what gets you up every day
• Nothing makes you happier than seeing someone progress, knowing you helped them get there.

• Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You'll be helping to bring real change to peoples' lives.

Being part of the Acis team, you'll get:

• Generous holiday entitlement - 25 days annual leave (rising by one day per year to max of 30) plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

As part of our commitment to safeguarding there will be numerous safeguarding checks that form part of the recruitment process including an Enhanced DBS check and you will be required to complete a self declaration form at interview stage. Please note this role is also exempt from the Rehabilitation of Offenders Act and it is an offence to apply for the role if you are barred from regulated activity.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need