Support Coach

Social Interest Group; Mount Pleasant; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Discount Card

Discounted tickets

Reflective Practice sessions

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Annual Staff Awards

Job summary

Social Interest Group is seeking a dedicated Support Coach to help residents recently released from prison reintegrate into the community. The role is based in Havering with a rolling day-shift pattern and a 37.5 hour week; flexibility for weekends and bank holidays is required.

You will develop tailored support plans, monitor progress, and work with colleagues to ensure safety and compliance. You will build trust with residents, manage your caseload, and use your insights into social care and

Qualifications

• Experience working with people of complex backgrounds, ex-offenders, mental health, substance misuse, or similar context.
• Understanding and applying key legislation regarding social care, housing, criminal justice and mental health.
• Ability to manage own caseload and set priorities with time management.

Responsibilities

• Ensuring the safety and wellbeing of residents and participants at all times.
• Engaging with residents to ensure adherence to license conditions and community engagement.
• Completing handovers for night colleagues to ensure seamless service.
• Building trusting professional relationships to help residents achieve goals through tailored sessions.
• Empowering residents to take control of their lives and meet personal goals.

Skills

Caseload management

Time management

IT proficiency

Interpersonal skills

Criminal justice knowledge

Tools

Microsoft Office

Job description

Job Title: Support Coach - Criminal Justice Services

Location: Based in Havering. Unfortunately this service does not have step free access. The closest railway station is Harold Wood Station.

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same.

Some Key Responsibilities Include:

Ensuring the safety and wellbeing of residents and participants at all times

Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities

Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service

Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins

Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges. You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:

Ability to manage own caseload and determine priorities with time management. Able to use own initiative

Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.

IT Proficiency, ability to learn new software programs, basic Microsoft experience

Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health

Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

25 days (Full time equivalent) annual leave, increasing with the length of service

Eligibility to register with Blue Light Discount Card

Access to discounted tickets for music events, shows, sports and more

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work

Training and Development, including access to courses, upskilling, and progression plans

Employee Assistance Programme, including counselling

Life Assurance Scheme

Annual Staff Awards

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

£27,795.00 - Rest of England £30,906.00 - London