Support at Home

Bridgend County Borough Council; Bridgend; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Bridgend County Borough Council is seeking an Assistant Operational Manager to lead and support care services across Short-Term Assessment and Reablement, Mobile Response, and related provisions. The role focuses on delivering person-centred care, driving continuous improvement, and ensuring regulatory compliance.

You will deputise for the Registered Manager, oversee staffing, performance, safeguarding, and service development, in a hybrid working environment.

Qualifications

• Experience in health and social care, ideally in a leadership or supervisory role.
• Strong leadership, organisational and communication skills.
• Sound understanding of safeguarding, risk management, quality assurance and regulatory compliance.
• Committed to delivering person-centred, strengths-based care and support.
• Experience in workforce management and staff development.

Responsibilities

• Lead and support Short-Term Assessment and Reablement teams.
• Manage referral processes and outcome-focused interventions.
• Ensure regulatory compliance and quality assurance.
• Oversee recruitment, induction, supervision and training.
• Coordinate rota planning and workforce capacity management.
• Lead safeguarding, risk management, health and safety and incident management.
• Develop partnerships for integrated service delivery and multi-agency working.
• Analyse performance data and identify opportunities for service improvement.

Skills

Leadership

Communication

Safeguarding

Regulatory compliance

Workforce management

Education

Social Care Wales registration

Job description

Support at Home - Assistant Operational Manager (Internal Only)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Job category/type Social Care – Adults/Children

Date posted 24/09/2026

Job reference 19124

37 hours per week

Are you an experienced leader with a passion for delivering high-quality care and support services?

We are seeking an enthusiastic and motivated Assistant Operational Manager to support the leadership and day-to-day management of our Short-Term Assessment and Reablement Services, Mobile Response Service, and HMP Parc provision.

This is an exciting opportunity for an experienced social care professional who is committed to delivering person-centred, strengths-based services that promote independence, wellbeing, and positive outcomes for individuals.

About the Role

As Assistant Operational Manager, you will work closely with the Registered Manager to ensure the effective delivery of high-quality services that meet regulatory requirements and organisational standards. You will play a key role in supporting staff, managing operational performance, maintaining compliance, and driving continuous improvement.

You will also deputise for the Registered Manager when required, providing leadership and ensuring service continuity, regulatory compliance, and effective risk management.

Key Responsibilities

Support the delivery of Short-Term Assessment and Reablement Services through effective referral management, assessment processes, and outcome-focused interventions.

Champion person-centred and strengths-based approaches that promote independence, dignity, choice, and wellbeing.

Provide leadership and support to teams, fostering a positive, accountable, and high-performing culture.

Oversee recruitment, induction, supervision, training, and workforce development in line with Social Care Wales requirements.

Support rota planning, workforce capacity management, and absence management processes.

Monitor compliance with the Social Services and Wellbeing (Wales) Act and RISCA requirements through audits, quality assurance activity, and service reviews.

Lead safeguarding, risk management, health and safety, and incident management processes.

Support operational functions including fleet coordination and electronic scheduling systems (CM2000).

Develop effective partnerships with health professionals, social care colleagues, and external agencies to support integrated service delivery.

Contribute to hospital discharge pathways, admission prevention initiatives, and multi-agency working.

Analyse performance data, monitor outcomes, and identify opportunities for service improvement and innovation.

Represent the service at meetings, forums, inspections, and reviews as required.

About You

We are looking for someone who:

Has experience within health and social care services, ideally in a leadership or supervisory position.

Demonstrates strong leadership, organisational, and communication skills.

Has a sound understanding of safeguarding, risk management, quality assurance, and regulatory compliance.

Is committed to delivering excellent person-centred care and support.

Can effectively manage competing priorities within a fast-paced operational environment.

Has experience of workforce management, performance monitoring, and staff development.

Is confident working collaboratively with a range of professionals and partner organisations.

Is committed to continuous professional development and maintaining relevant registration with Social Care Wales.

The ability to greet customers through the medium of Welsh is a requirement for this post.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post.

A valid driving licence is requirement for this post.

The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.

Weekend Working are a requirement of this post