Support Team Lead

Apache Associates; Nottingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise de logiciels en pleine expansion recherche un Support Team Lead pour diriger une équipe dynamique. Le candidat idéal aura une solide expérience en support technique et en gestion d'équipe, et sera capable de travailler dans un environnement rapide tout en maintenant d'excellentes relations avec les clients. Rejoignez une entreprise offrant des opportunités de développement de carrière et de formation continue.

Qualifications

• 2 ans+ d'expérience dans un rôle de Support Team Lead.
• Expérience dans la formation et la gestion d'équipe.
• Passion pour la technologie et aptitude à apprendre de nouvelles applications.

Responsibilities

• Gérer l'équipe de support technique et assurer une assistance de premier ordre.
• Former et encadrer le personnel junior.
• Gérer les charges de travail et les rotations d'équipe.

Skills

Communication

Gestion d'équipe

Assistance technique

Adaptabilité

Job description

Required: Experience as a Support Team Lead within Software environment

Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.

The Role:

Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become a point of escalation for any major client issues, helping to put out any fires along the way.

Your Skills:

• 2 years+ within a Software Support Team Lead role
• Experience of training/leading junior staff, including managing workload, shift rotas, etc
• Proven IT Software Support experience with a passion for Technology
• Ability to learn new applications and technologies
• Excellent communication skills with the ability to build strong relationships with internal and external stakeholders
• Ability to work under pressure within in a fast-paced environment

This is an exciting time to join the company as they continue to add new products to their rapidly expanding portfolio; great career development and training opportunities are offered to the successful Support Team Lead within this fast-paced environment.

This role is Hybrid - 3 days in the office.

Unfortunately due to the amount of applications received, we can only respond to the applications which match our requirements.

Apply

Upload Your CV

Please check to confirm you are happy for us to process your data in accordance with our terms and privacy policy .