Support Analyst

PageUp; City Of London; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous paid parental leave

Mentoring and development programs

Additional leave days

Job summary

A leading HR technology solutions provider is looking for a Support Analyst to join their global team. This entry-level role is focused on ensuring a positive customer experience through timely support and solutions for clients. Ideal candidates will have at least 2 years in customer service and a keen interest in technology. Flexible working arrangements are supported, making it a great opportunity for personal and professional growth. Join us in making a difference in the world of HR technology.

Qualifications

• 2+ years experience in a customer service/client support/tech support role.
• Ability to manage multiple tasks and shifting priorities.
• Comfortable in remote and hybrid work environments.

Responsibilities

• Be the first contact for client support issues.
• Provide outstanding, solution-oriented customer service.
• Identify and resolve customer queries and requests.

Skills

Customer service

Technical support

Clear communication

Job description

Join to apply for the Support Analyst role at PageUp

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple.

From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.

The Role

Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.

This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.

Responsibilities

• Be the first system expert a client or internal user speaks to when they have a support issue


• Provide outstanding, solution‑oriented customer service


• Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary


• Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

About You

• To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role


• You take pride in delivering great service with warmth and professionalism. Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience.


• You’re naturally curious and enjoy learning new skills and tools. You’re motivated by growth and are always looking for ways to improve, both personally and professionally.


• You take real satisfaction in seeing the positive impact of your work. Even when tasks are repetitive, you understand their value and approach them with purpose and care.


• You’re comfortable managing multiple tasks and shifting priorities. You see ambiguity as a chance to problem‑solve and find new ways forward rather than something to avoid.


• You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability. You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.

Why Join Us?

• We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.


• Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.


• Grow your skills through mentoring, and tailored development programs designed to support your goals.


• We provide additional leave days such as an Awesome Day and volunteer leave.

Equal Opportunity at PageUp

We are an equal‑opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development