Support Administrator – TOTEX Cluster

Northern Gas Networks; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 5%

25 days annual leave

Pension scheme

Flexible benefits

Job summary

Northern Gas Networks (NGN) is hiring a Support Administrator for its TOTEX Cluster Team. The role focuses on coordinating administrative tasks, creating SAP projects, and reporting NRSWA notifications to support field operations.

The role requires strong admin experience, excellent written and verbal communication, and proficiency with Excel/Word. Based at Burradon Depot, Newcastle, with a focus on timely, compliant project delivery.

Qualifications

• Strong administrative experience.
• Excellent communication skills - both written and verbal.
• Proficiency in Microsoft Excel and Word.
• Great time management and multitasking abilities.
• A keen eye for detail and a quality-first mindset.
• A collaborative, can-do attitude.

Responsibilities

• Create projects in our SAP system based on design and commercial requirements.
• Manage and report NRSWA notifications via SAP/Insight.
• Coordinate with Planners to ensure timely customer notifications.
• Liaise daily with Site Managers to track progress and update the whereabouts report.
• Prepare project files (both digital and paper) for site teams.
• Monitor and refresh safe dig prints.
• Capture data for project e-packs (mains and services).
• Issue NRSWA registration details post-project closure.
• General office administration to support the wider team.

Skills

Administrative experience

Communication skills

Excel

Word

Time management

Multitasking

Detail oriented

Quality mindset

Collaborative attitude

Job description

• Salary from £29,286 + Up to 5% Bonus
• Permanent, 40 Hours Per Week
• Based at our Burradon Depot in Newcastle.

Behind every successful operational team is great planning and support.

• Salary from £29,286 + Up to 5% Bonus
• Permanent, 40 Hours Per Week
• Based at our Burradon Depot in Newcastle.

Behind every successful operational team is great planning and support.

We have an exciting opportunity to join Northern Gas Networks (NGN) as a Support Administrator in our TOTEX Cluster Team. This is a key role where you will help ensure the smooth delivery of operations across our gas sites.

As part of the Planning Team, you'll be responsible for coordinating a range of administrative tasks including job creation, statutory noticing, and project closure. Your work will directly contribute to the successful execution of our field activities, so attention to detail and a methodical approach are vital.

This role involves regular interaction with both internal teams and external stakeholders, so strong communication skills and a customer-focused mindset are essential. You will be expected to deliver a first-class service, helping to keep projects on track and ensuring compliance with relevant regulations.

In this role you will:

• Create projects in our SAP system based on design and commercial requirements
• Manage and report NRSWA notifications via SAP/Insight
• Coordinate with Planners to ensure timely customer notifications
• Liaise daily with Site Managers to track progress and update the whereabouts report
• Prepare project files (both digital and paper) for site teams
• Monitor and refresh safe dig prints
• Capture data for project e-packs (mains and services)
• Issue NRSWA registration details post-project closure
• General office administration to support the wider team

We are looking for:

• Strong administrative experience
• Excellent communication skills - both written and verbal
• Proficiency in Microsoft Excel and Word
• Great time management and multitasking abilities
• A keen eye for detail and a quality-first mindset
• A collaborative, can-do attitude

Desirable:

A full UK driving licence. Experience in the utilities sector, SAP/Insight knowledge, or familiarity with gas/NRSWA legislation.

Why join NGN?

• Salary from £29,286 per annum
• Annual bonus of up to 5%, recognising your contribution and performance
• 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
• Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability and innovation. Our values: Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and Happy - shape everything we do.