Support Administrator - Inside Ir35

Adecco; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading company is seeking a Support Administrator for a 4-month role focused on managing certificates and transcripts. The ideal candidate will ensure data accuracy, provide excellent customer service, and support the Awards and Ceremonies team. This role requires strong organizational skills and the ability to work independently while meeting deadlines.

Qualifications

• Experience in data management and customer service.
• Ability to work collaboratively and independently.

Responsibilities

• Provide guidance on certification processes and procedures.
• Maintain accurate records and ensure compliance with data protection regulations.
• Respond to requests from students regarding certificates.

Skills

Customer Service

Data Accuracy

Planning

Communication

Job description

Support Administrator (Awards & Ceremonies)

Rate - 15.80 (an hour)

Duration - 4 months (initially)

Location - High Wycombe

Ir35 - Inside (Must use an umbrella company)

The post holder will be responsible for providing support in the distribution of certificates and transcripts, ensuring accurate records and efficient service delivery. They will make independent decisions related to data accuracy and process management, work collaboratively with the Awards and Ceremonies team, and effectively plan and organise tasks to meet deadlines.

Main Duties & Responsibilities of the role:

1. Certificates & Transcripts

• Provide guidance on processes and procedures related to certification and awards.
• Monitor and respond to requests for replacement certificates and transcripts, including printing and dispatch as required, and use established systems to create reports on this activity.
• Implement improvements to the certificate distribution process.

Data Accuracy & Records Management

• Maintain accurate and up-to-date internal spreadsheets and electronic records related to certificates and transcripts.
• Ensure compliance with data protection regulations and retention policies.
• Identify and rectify errors in the student data and escalate issues when necessary.
• Track stock and supplies for certification production and ensure timely ordering of replacement stock.

Customer Service & Communication

• Respond to routine and non-routine requests from students and stakeholders regarding certificates and transcripts.
• Liaise with internal and external contacts to ensure smooth processing and dispatch.
• Provide guidance and advice to students on certification processes.

Planning & Organisation

• Plan and prioritise own workload to meet deadlines and support the team.
• Assist the team in the planning and scheduling of certificate production timelines and deadlines.
• Contribute to the work of the Academic Registry and delivery of key events such as graduation ceremonies.
• Collaborate with team members to improve processes and support continuous improvement.

General Administrative Support

• Prepare and collate documentation for certificate and verification purposes.
• Assist with organising meetings and events related to awards and ceremonies.
• Participate in team meetings and support other Academic Registry activities as required.
• Ensure compliance with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
• Perform other duties as reasonably required, temporarily or on a continuing basis.