Support Accountant

Core-Asset Consulting; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits for a Support Accountant at a dynamic software provider in Edinburgh. This role is perfect for someone with a solid background in accounting and bookkeeping, combined with a passion for delivering exceptional customer service. You will be the first point of contact for users, helping them navigate through their accounting queries via email, phone, and web chat. The position involves training customers, providing insights on financial software, and assisting with product improvements. Join a forward-thinking team where your expertise will make a significant impact on small businesses and their financial success.

Benefits

Competitive salary

Wider benefits package

Qualifications

• Qualified to AAT level or relevant experience in accounting.
• Advanced understanding of accounting concepts and software.

Responsibilities

• Provide front-line support via live chat and phone.
• Train customers and assist with product planning.

Skills

Accounting knowledge

Bookkeeping

Customer service

Payroll understanding

VAT knowledge

Self-Assessment knowledge

Communication skills

Experience with small businesses

Education

AAT qualification

Relevant experience in accountancy

Tools

Bookkeeping software

Accounting software

Job description

Job Description:

Do you have a background in accounting / bookkeeping coupled with a commitment to providing outstanding customer service? If so, we’d love to hear from you.

We are working on an exciting opportunity for a Support Accountant to join the team at an Edinburgh based software provider on a permanent basis. You will be responsible for providing front line accounting support to users via email, phone and web chat.

Skills/Experience:

1. Qualified to AAT level or be a qualified bookkeeper, or relevant experience within an accountancy / finance role.
2. A good understanding of payroll, VAT and Self-Assessment is essential.
3. Highly computer-literate and web-savvy, understanding how crucial online engagement is to the success of any business.
4. Have experience of working with small businesses, a clear understanding of their issues, and a keen interest in how the right financial software can help them.
5. Have an advanced understanding of the accounting requirements of customers with the ability to explain complex reporting and accounting concepts to users in plain English, together with an advanced understanding and knowledge of the product and all functionalities.
6. Able to train other members of the team on an ongoing basis in relation to accounting and product.
7. Have experience of using a variety of bookkeeping and accounting software packages.
8. Possess excellent spoken and written communication skills; in particular, be able to explain accounting concepts to both our customers and to the technical team in clear, plain English.

Core Responsibilities:

1. Provide front-line support to our users – mainly by live chat and phone, and take responsibility for consistently responding accurately, promptly and fully in relation to both content and grammar.
2. Provide training to customers by way of outbound calls, both to people who are currently at free trial stage and to subscribers who request further training.
3. Help people who are interested in the product but who need more information to decide if it’s the right product for them.
4. Assist with product planning and with testing of new features or upgrades to existing functionality.
5. Have the skills and confidence to deliver webinars and seminars to customers.
6. Follow and influence processes and policies and suggest improvements by questioning existing ones and encouraging other team members to do the same.

Benefits:

1. A highly competitive salary.
2. Wider Benefits package.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 15970

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Created on 03/02/2025 by Core-Asset Consulting