Supply Chain Performance Lead – Logistics & SLA Champion

Story Terrace Inc.; Belfast City District; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Stock options

Hybrid working model

Workplace nursery scheme

Job summary

Raylo is seeking a motivated Supply Chain Operations professional to join our growing team in Belfast. You’ll own third-party logistics reporting, manage fulfillment partner performance, and help scale our delivery network with automation and AI tools.

We value an analytical mindset, strong Excel skills, and the ability to collaborate across Operations, Risk and Finance. The role offers hybrid working with a Belfast office and opportunities to impact efficiency and customer satisfaction from day

Qualifications

• 1+ years of experience in supply chain or operations.
• A degree level education.
• Analytical mindset with proficiency in Excel.
• Strong communication skills and commercial acumen.
• Excellent time management and attention to detail.

Responsibilities

• Own third party logistics and courier performance reporting end to end - accuracy, cadence and distribution to stakeholders across on-time delivery, on-time fulfilment and asset loss in transit
• Manage day-to-day performance of fulfilment partners and couriers including reverse logistics from customer to assessment centre
• Lead or support business review meetings with partners, taking ownership of key sections
• Use AI tools (Claude, BigQuery, SQL) to build automation that removes manual effort from performance tracking and reporting
• Identify and act on emerging delivery risks - delays, lost-in-transit spikes, SLA slippage - before they hit customer experience
• Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance
• Support or co-lead cross-functional projects such as onboarding a new courier/3PL partner or scaling the network to support range growth
• Partner closely with Operations, Risk and Finance and build relationships with external partner contacts

Skills

Supply chain reporting

Excel

Analytical thinking

Communication skills

Time management

Education

Bachelor's degree

Tools

SQL

BigQuery

Claude

Job description

Raylo is seeking a motivated Supply Chain Operations professional to join our growing team in Belfast. You’ll own third-party logistics reporting, manage fulfillment partner performance, and help scale our delivery network with automation and AI tools.

We value an analytical mindset, strong Excel skills, and the ability to collaborate across Operations, Risk and Finance. The role offers hybrid working with a Belfast office and opportunities to impact efficiency and customer satisfaction from day