Supply Chain Strategy & Optimization Lead

Story Terrace Inc.; Belfast City District; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private Medical Insurance

Stock options

Hybrid working model

Learning & Development budget

Job summary

Raylo looks for a hands-on Supply Chain Operations professional to own and optimise the delivery network in Belfast. You will drive performance reporting end-to-end, partner management, and automation with AI tools to reduce manual effort.

Work in a fast-paced, collaborative team with a hybrid model (4 days onsite, 1 day work from home) and benefits including private medical insurance, stock options and a strong L&D budget.

Qualifications

• 3+ years of experience in a supply chain, operations role or similar.
• Analytical mindset with proficiency using Microsoft Office to support decision-making.

Responsibilities

• Own third party logistics and courier performance reporting end to end - accuracy, cadence and distribution to stakeholders across on-time delivery, on-time fulfilment and asset loss in transit.
• Manage day-to-day performance of fulfilment partners and couriers including reverse logistics from customer to assessment centre.
• Lead or support business review meetings with partners, taking ownership of key sections.
• Use AI tools (Claude, BigQuery, SQL) to build automation that removes manual effort from performance tracking and reporting
• Identify and act on emerging delivery risks - delays, lost-in-transit spikes, SLA slippage - before they hit customer experience
• Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance
• Support or co-lead cross-functional projects such as onboarding a new courier/3PL partner or scaling the network to support range growth
• Partner closely with Operations, Risk and Finance and build relationships with external partner contacts

Skills

Analytical mindset

Excel

BigQuery

SQL

Education

Degree level education

Tools

Excel

BigQuery

SQL

Job description

Raylo looks for a hands-on Supply Chain Operations professional to own and optimise the delivery network in Belfast. You will drive performance reporting end-to-end, partner management, and automation with AI tools to reduce manual effort.

Work in a fast-paced, collaborative team with a hybrid model (4 days onsite, 1 day work from home) and benefits including private medical insurance, stock options and a strong L&D budget.