Supply Chain & Operations Director

Office Angels; Guildford; On-site; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Birthday leave

Volunteering day

Performance bonus

Annual salary reviews

Growth opportunities

Job summary

Office Angels is seeking a Supply Chain & Operations Director to lead end-to-end supply chain activities in Surrey, including procurement, logistics, warehousing and order fulfilment, with responsibility for a high-performing team. The role focuses on strategic planning to support European expansion, optimize processes, improve service levels, and maintain inventory control, while aligning with commercial goals.

A PE-backed environment offers rapid growth and generous benefits.

Qualifications

• Significant leadership experience in supply chain, operations or logistics.
• Experience managing international supply chains in consumer goods or multi-channel environments.
• Proven logistics, warehousing and distribution leadership in Europe.
• Strong leadership to build and mentor high-performing teams.
• Experience with 3PLs, overseas suppliers and warehousing partners.
• Comfortable in fast-growing, entrepreneurial environments.
• Proficient with ERP and operational reporting systems.
• Analytical mindset with data-driven decision making.

Responsibilities

• Own end-to-end supply chain operations including procurement, international freight, warehousing and distribution.
• Develop and execute strategies to support growth and service levels.
• Maintain stock levels to meet forecasted demand while controlling inventory.
• Lead purchasing, logistics and order management teams.
• Drive continuous improvement to boost productivity and efficiency.
• Oversee relationships with external logistics providers and partners.
• Design frameworks and performance measures to enable expansion.
• Utilize KPI reporting and BI to drive decisions.

Skills

Leadership experience

International supply chain

Logistics management

ERP systems

Data analysis

KPI reporting

Process improvement

Strategic planning

Team development

Tools

ERP platforms

Job description

Supply Chain & Operations Director

Role Type: Permanent

Location: Surrey

Salary: flexible depending on experience, up to 110,000 plus BONUS

Benefits: the biggest benefit is the opportunity to work for a hugely successful PE backed business with MASSIVE potential for growth and progression In addition to this, there is paid annual leave plus your birthday and 2 days between Christmas and New Year, annual salary reviews, one paid volunteering day and an annual BONUS.

Our client is a leading consumer electronics brand, specialising in household and commercial products. They are known for their high-quality market leading products, excellent customer service and their commitment to innovation.

Due to their growth, they are looking to recruit a new Supply Chain & Operations Director to help strategise and run their European expansion.

The Role

The role will look after end-to-end supply chain operations including sales order processing, logistics, purchasing and warehouses. The role will manage a high-functioning team providing coaching and leadership expertise.

This role is pivotal in shaping operations globally, strategically improving processes and ensuring the supply chain is fit for purpose to accommodate incredibly ambitious growth plans. The company has already massively grown within the past 6 months in European markets.

Responsibilities:

• Take ownership of the end-to-end supply chain operation, covering procurement, international freight, warehousing, distribution, logistics and customer order fulfilment.
• Develop and execute supply chain strategies that support business growth, improve service levels and align with wider commercial goals.
• Ensure stock levels are effectively managed to meet forecasted customer demand while balancing inventory efficiency.
• Build and maintain strong relationships with suppliers, overseeing global sourcing activities alongside international transport and import processes.
• Enhance the effectiveness of both inbound and outbound logistics operations, identifying opportunities to streamline processes and reduce costs.
• Provide leadership to purchasing, logistics and order management teams, ensuring operational excellence and accuracy throughout the customer journey.
• Design and implement operational frameworks, procedures and performance measures that can support continued business expansion.
• Drive continuous improvement initiatives aimed at increasing productivity, operational efficiency and customer satisfaction.
• Strengthen operational capability and scalability to support ongoing expansion across multiple European markets.
• Manage and develop relationships with external logistics providers, fulfilment partners and warehouse operators.
• Support the ongoing review and optimisation of the European warehousing network to ensure it remains fit for future growth.
• Assess distribution and logistics models, introducing improvements that enhance customer service, increase agility and lower operating costs.
• Maintain robust inventory control practices across multiple warehouse locations, ensuring stock accuracy and visibility.
• Lead improvements in operational systems, management reporting and business processes to maximise performance.
• Identify opportunities to automate manual activities through system enhancements, workflow optimisation and technology adoption.
• Use operational metrics, business intelligence and KPI reporting to drive data-led decision making.
• Promote a culture focused on accountability, innovation and continuous operational improvement.

Experience & Qualifications

• Significant leadership experience within supply chain, operations, logistics or a related discipline, ideally at Head of Department, Senior Manager or Director level.
• Strong background managing international supply chains, preferably within consumer goods, retail, electrical products, appliances or other multi-channel trading environments.
• Proven experience overseeing logistics, warehousing and distribution activities across European markets.
• Demonstrable success in improving supply chain performance, operational structures and process efficiency.
• Experience managing relationships with third-party logistics providers (3PLs), warehousing partners and overseas suppliers.
• Strong leadership credentials with a track record of building, mentoring and developing high-performing teams.
• Comfortable working within fast-growing, entrepreneurial businesses where flexibility and pace are essential.
• Highly competent using ERP platforms, operational reporting systems and the Microsoft Office suite.
• Strong analytical and problem-solving skills with the ability to translate operational data into practical business improvements.
• Commercially minded with the ability to balance customer experience, operational efficiency and profitability.