Supply Chain Manager

Gravitiq; London Borough of Hammersmith and Fulham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Gravitiq is seeking a Supply Chain Manager to lead the operational delivery of our skincare-focused supply chain across e-commerce and major retail channels. You will drive demand planning, inventory management, procurement coordination, and retail fulfilment to ensure products are consistently available.

You will collaborate with production, NPD, and 3PL teams to support launches, optimize stock, and maintain service levels. Strong experience with major retailers and ERP systems is essential.

Qualifications

• 5–8 years of supply chain, demand planning, or operations experience in skincare, cosmetics, or personal care.
• Proven experience managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora).
• Experience managing multi‑channel supply operations (e-commerce + retail).
• Strong understanding of inventory management, logistics, and supply/demand planning.
• Familiarity with ERP and inventory management systems.
• Analytical and data-driven decision‑making.
• Excellent stakeholder management and communication skills.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.
• Passion for skincare, beauty, and operational excellence.

Responsibilities

• Lead and coordinate all operational aspects of the supply chain for skincare brand portfolios.
• Ensure consistent product availability through demand planning, inventory management, and retail fulfilment.
• Collaborate with production, NPD, and 3PL to support launches and promotions.
• Monitor product flow from suppliers to warehouses to customers and retail partners.
• Build accurate forecasts across e-commerce, Amazon, and retail channels.
• Optimize inventory to balance service levels and working capital.
• Track KPIs (OTIF, case fill rate, lead time) and implement corrective actions.
• Provide operational insights for financial forecasting, promotions, and planning.

Skills

Demand planning

Inventory management

Procurement coordination

Retail fulfilment

Forecasting

Data analytics

Stakeholder management

Cross-functional collaboration

ERP systems

Analytical thinking

Tools

ERP software

Job description

Gravitiq is a consumer brand group that builds and scales health, wellness, and beauty brands into profitable omnichannel category leaders.

We are seeking a Supply Chain Manager to lead and coordinate the operational delivery of our supply chain, ensuring products are consistently available across all channels.

This role will be responsible for demand planning, inventory management, procurement coordination, and retail fulfilment, ensuring efficient stock availability and smooth operations across the business.

You will work closely with teams responsible for production, new product launches (NPD), and third-party logistics (3PL) to support seamless product flow, maintain service levels, and drive operational excellence.

Key Responsibilities:

• The role is responsible for leading and coordinating all operational aspects of the supply chain for Skincare brand portfolios— fast-growing skincare brand expanding from e-commerce into major retail channels.
• The role ensures consistent product availability through effective demand planning, inventory management, procurement coordination, and retail fulfilment, while collaborating closely with teams managing production, new product introductions, and 3PL logistics.The ideal candidate will have strong experience in the skincare or cosmetics industry and proven expertise managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora etc.).
• Lead demand planning processes to support sales, marketing, and product launch forecasts.
• Monitor product flow from suppliers to warehouses and onward to customers and retail partners.
• Coordinate with cross-functional teams to ensure supply readiness for new product launches and promotional campaigns.
• Build and maintain accurate forecasts across e-commerce, Amazon, and retail channels.
• Optimize inventory to balance service levels and working capital.
• Analyse sales trends to anticipate supply risks and adjust plans proactively.
• Manage lifecycle inventory, including launches, promotions, and discontinuations.
• Liaise with procurement teams to communicate production forecasts and packaging requirements.
• Track purchase orders and ensure supplier performance meets timelines and quality expectations.
• Support cost optimization through better planning and supplier collaboration.
• Ensure on-time, compliant delivery to major retail partners.
• Collaborate with 3PL and logistics teams to resolve fulfilment issues.
• Monitor retail KPIs such as OTIF, case fill rate, and lead time, and implement corrective actions.
• Work with Sales Operations and Customer Service to address delivery-related issues.
• Maintain accurate inventory and product data
• Prepare reports on supply, demand, and inventory performance for leadership.
• Identify process improvement opportunities to enhance efficiency and reduce costs.
• Work closely with Brand, Finance, and Product Development to align supply chain operations with business priorities.
• Provide operational insights for financial forecasting, promotions, and planning.

Requirements:

• 5–8 years of supply chain, demand planning, or operations experience in skincare, cosmetics, or personal care.
• Proven experience managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora)
• Experience managing multi-channel supply operations (e‑commerce + retail).
• Strong understanding of inventory management, logistics, and supply/demand planning.
• Familiarity with ERP and inventory management systems.
• Analytical and data-driven decision-making.
• Excellent stakeholder management and communication skills.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.
• Passion for skincare, beauty, and operational excellence.