Supply Chain Lead

Currys; Poole; Hybrid; GBP 34,000 - 74,000; Full time

Benefits offered by this job

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Job summary

Currys Poole is seeking a Supply Chain Lead to head and develop the local Supply Chain team, delivering an efficient, accurate and customer‑focused service for customers and partners. This senior operational role oversees day‑to‑day performance, stock control, supplier relationships and order fulfilment in a fast-moving retail environment.

You'll use data and KPI insights to identify improvement opportunities, coach colleagues, and build strong cross‑functional links across the business while

Qualifications

• Experience leading and developing a team to meet targets and service levels.
• Experience coaching colleagues and giving constructive feedback.
• Ability to manage relationships with suppliers, partners and internal teams.
• Strong data-driven mindset with KPIs, service measures and customer feedback.
• Excellent customer service and communication skills with multiple stakeholders.
• Comfortable working with operational data, orders, stock and product information.
• Proactive problem-solving approach with ownership of issues and improvements.

Responsibilities

• Lead and develop the Supply Chain team, managing performance, coaching colleagues, holding regular 1:1s and supporting individual development to ensure the team delivers against agreed targets and service levels.
• Oversee day-to-day supply chain performance, monitoring key operational measures, identifying delays or bottlenecks and resolving more complex escalations to support efficient order fulfilment.
• Manage stock and product activities, including inventory levels, sales run rates, purchase forecasting, purchase orders, stock rotation, product codes, specifications, pricing and product availability.
• Build strong relationships with suppliers, partners and internal stakeholders, ensuring effective communication, maximising product availability and supporting the timely resolution of operational issues.
• Use data and customer feedback to improve performance, reviewing operational measures, customer journeys and NPS feedback to identify recurring issues and opportunities to improve the customer and partner experience.
• Coordinate local IT support and hardware requirements, providing frontline support where appropriate, maintaining ready-to-deploy laptops, supporting new starters and coordinating hardware repairs and replacements.
• Own and maintain operational procedures, ensuring processes are accurate, up to date and appropriately documented, while developing cross-training and self-service materials to support customers, partners and colleagues.
• Promote a right-first-time and continuous improvement culture, taking ownership of issues, improving ways of working and ensuring information and requests are accurate and complete.

Skills

Leadership

Coaching

Stakeholder management

Data analysis

Customer service

Communication

Problem solving

Job description

Poole
Currys Business, Poole
Permanent
Full Time
Grade 3

Salary £33500 + 10% Monthly bonus (paid 12 times per year) if targets/KPI's are achieved

Shift Pattern - Monday to Friday / 9am -6pm

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of our service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We’re looking for a Supply Chain Lead to lead and develop our Supply Chain team, ensuring we provide an efficient, accurate and customer-focused service to our customers and partners.

This is a varied operational leadership role where you’ll oversee day-to-day supply chain performance, stock and product management, supplier relationships, order fulfilment and local IT support. You’ll use operational data and customer insight to identify opportunities for improvement, solve problems and help the team consistently deliver a right-first-time service.

You’ll also play an important role in developing your team, improving our ways of working and building strong relationships with suppliers, partners and teams across the wider business.

Role overview:

As part of this role, you'll be responsible for:

• Lead and develop the Supply Chain team, managing performance, coaching colleagues, holding regular 1:1s and supporting individual development to ensure the team delivers against agreed targets and service levels.
• Oversee day-to-day supply chain performance, monitoring key operational measures, identifying delays or bottlenecks and resolving more complex escalations to support efficient order fulfilment.
• Manage stock and product activities, including inventory levels, sales run rates, purchase forecasting, purchase orders, stock rotation, product codes, specifications, pricing and product availability.
• Build strong relationships with suppliers, partners and internal stakeholders, ensuring effective communication, maximising product availability and supporting the timely resolution of operational issues.
• Use data and customer feedback to improve performance, reviewing operational measures, customer journeys and NPS feedback to identify recurring issues and opportunities to improve the customer and partner experience.
• Coordinate local IT support and hardware requirements, providing frontline support where appropriate, maintaining ready-to-deploy laptops, supporting new starters and coordinating hardware repairs and replacements.
• Own and maintain operational procedures, ensuring processes are accurate, up to date and appropriately documented, while developing cross-training and self-service materials to support customers, partners and colleagues.
• Promote a right-first-time and continuous improvement culture, taking ownership of issues, improving ways of working and ensuring information and requests are accurate and complete.

You will need:

• Strong organisational and prioritisation skills, with experience managing multiple tasks and delivering accurately to tight deadlines.
• Excellent attention to detail and accuracy, particularly when working with operational information, orders, stock, products or customer requests.
• Experience coaching and supporting the performance of colleagues, including providing feedback and helping individuals improve.
• Experience working within defined operational processes and procedures, with the ability to follow them consistently and identify opportunities for improvement.
• Strong customer service and communication skills, with experience working effectively with internal stakeholders, customers and/or external partners.
• Comfortable using operational data, KPIs or service measures to understand performance and identify issues or areas for improvement.
• A proactive problem-solving approach, with the ability to take ownership of issues and see them through to resolution.
• A growth mindset and continuous improvement approach, with a willingness to learn, adapt and improve ways of working.

It would be great if you also have:

• Experience within supply chain, stock/inventory management, order fulfilment or product management.
• Experience providing or coordinating local IT support or hardware lifecycle management.
• Experience using B2B, CRM, order management or similar operational systems.
• Experience managing relationships with suppliers, third parties or external partners.
• Previous team leadership or people management experience.