Supply Chain Lead — Lead & Optimize Operations (10% Bonus)

Currys; Poole; Hybrid; GBP 34,000 - 74,000; Full time

Benefits offered by this job

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Job summary

Currys Poole is seeking a Supply Chain Lead to head and develop the local Supply Chain team, delivering an efficient, accurate and customer‑focused service for customers and partners. This senior operational role oversees day‑to‑day performance, stock control, supplier relationships and order fulfilment in a fast-moving retail environment.

You'll use data and KPI insights to identify improvement opportunities, coach colleagues, and build strong cross‑functional links across the business while

Qualifications

• Experience leading and developing a team to meet targets and service levels.
• Experience coaching colleagues and giving constructive feedback.
• Ability to manage relationships with suppliers, partners and internal teams.
• Strong data-driven mindset with KPIs, service measures and customer feedback.
• Excellent customer service and communication skills with multiple stakeholders.
• Comfortable working with operational data, orders, stock and product information.
• Proactive problem-solving approach with ownership of issues and improvements.

Responsibilities

• Lead and develop the Supply Chain team, managing performance, coaching colleagues, holding regular 1:1s and supporting individual development to ensure the team delivers against agreed targets and service levels.
• Oversee day-to-day supply chain performance, monitoring key operational measures, identifying delays or bottlenecks and resolving more complex escalations to support efficient order fulfilment.
• Manage stock and product activities, including inventory levels, sales run rates, purchase forecasting, purchase orders, stock rotation, product codes, specifications, pricing and product availability.
• Build strong relationships with suppliers, partners and internal stakeholders, ensuring effective communication, maximising product availability and supporting the timely resolution of operational issues.
• Use data and customer feedback to improve performance, reviewing operational measures, customer journeys and NPS feedback to identify recurring issues and opportunities to improve the customer and partner experience.
• Coordinate local IT support and hardware requirements, providing frontline support where appropriate, maintaining ready-to-deploy laptops, supporting new starters and coordinating hardware repairs and replacements.
• Own and maintain operational procedures, ensuring processes are accurate, up to date and appropriately documented, while developing cross-training and self-service materials to support customers, partners and colleagues.
• Promote a right-first-time and continuous improvement culture, taking ownership of issues, improving ways of working and ensuring information and requests are accurate and complete.

Skills

Leadership

Coaching

Stakeholder management

Data analysis

Customer service

Communication

Problem solving

Job description

Currys Poole is seeking a Supply Chain Lead to head and develop the local Supply Chain team, delivering an efficient, accurate and customer‑focused service for customers and partners. This senior operational role oversees day‑to‑day performance, stock control, supplier relationships and order fulfilment in a fast-moving retail environment.

You'll use data and KPI insights to identify improvement opportunities, coach colleagues, and build strong cross‑functional links across the business while