Supply Chain Co - ordinator

Hawk 3 Talent Solutions; Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hawk 3 Talent Solutions is working with an established logistics business in Liverpool to recruit a Supply Chain Co-ordinator. The role focuses on coordinating international import shipments and delivering a reliable, professional service.

You will manage customer accounts, liaise with overseas partners and carriers, and support the end-to-end movement of goods from origin to final delivery, across varying shift patterns.

Qualifications

• Experience in freight forwarding, shipping or supply chain operations.
• Understanding of international import processes and documentation.
• Strong customer-facing and communication skills.
• Proficient with Excel and Outlook for reporting and tracking.

Responsibilities

• Coordinate international import shipments throughout the supply chain.
• Build and maintain relationships with customers, overseas partners and carriers.
• Monitor movements and keep customers updated on schedules.
• Respond to customer enquiries and manage emails and documentation.
• Prepare and issue customer reports within agreed timescales.

Skills

Freight forwarding

Logistics operations

Supply chain coordination

Customer service

Tools

Excel

Outlook

Job description

Liverpool | £30,000 – £35,000 per annum | Permanent | Full-Time

Ensure all your application information is up to date and in order before applying for this opportunity.

Are you an experienced Supply Chain or Freight Forwarding professional looking for your next opportunity?

Hawk 3 Talent Solutions is working in partnership with an established and growing logistics business based in Liverpool to recruit a Supply Chain Co-ordinator.

This is an excellent opportunity to join a close-knit Supply Chain Management team, taking responsibility for coordinating international import shipments and ensuring customers receive an efficient, reliable and professional service.

The business offers a comprehensive range of global freight and supply chain solutions, supported by an international partner network, ocean carrier contracts, in-house customs expertise and its own road and rail operations.

The Role

Working within a busy Supply Chain Management department, you will be responsible for coordinating customer shipments and ensuring the smooth movement of goods from origin through to final delivery.

You will join either the Origin or Destination team, depending on business requirements and your experience, managing customer accounts and working closely with customers, overseas partners, shipping lines, hauliers and internal departments.

Working Hours

There Are a Variety Of Shift Patterns Available

• 7:00am – 3:00pm
• 8:00am – 4:00pm
• 9:00am – 5:00pm

Some positions operate on fixed shifts, while others involve rotating between early and late shifts.

Key Responsibilities

• Coordinate and manage international import shipments throughout the supply chain.
• Build and maintain strong relationships with customers, overseas partners and carriers.
• Monitor container and vessel movements, keeping schedules and customers updated.
• Manage shared mailboxes and respond to customer enquiries promptly.
• Chase outstanding shipping instructions and documentation from overseas suppliers.
• Check shipping documentation, including bills of lading, ensuring accuracy.
• Prepare customs clearance documentation and support the clearance process.
• Coordinate rail allocations and arrange deliveries with hauliers and subcontractors.
• Monitor delivery schedules, resolve delays and communicate any issues to customers.
• Arrange the return of empty containers within agreed free-time allowances.
• Monitor additional costs, including demurrage and detention, helping to minimise customer exposure.
• Validate supplier invoices and accurately raise customer invoices.
• Maintain accurate records across internal systems, customer portals and reporting platforms.
• Prepare and issue customer reports within agreed timescales.

About You

We're looking for someone who is organised, proactive and customer-focused, with the ability to work effectively within a busy operational environment.

Ideally, You Will Have

• Previous experience within freight forwarding, shipping, logistics or supply chain operations.
• A good understanding of the international import process, ideally from a freight forwarding perspective.
• Knowledge of container import documentation and shipping procedures.
• Experience dealing with UK hauliers, rail providers, shipping lines or port operations.
• An awareness of customs clearance procedures.
• Good working knowledge of Microsoft Excel and Outlook.
• Excellent attention to detail and a strong commitment to data accuracy.
• You'll also be a confident communicator with a flexible, solutions-focused approach and enjoy working as part of a supportive team.

The Opportunity

This is an opportunity to join an established, employee-owned logistics business with a strong team culture and a collaborative working environment.

You’ll be encouraged to take ownership of your customer accounts, develop your supply chain knowledge and make a real contribution to the success of the operation.

Interested?

If you have experience in freight forwarding, import operations or supply chain coordination and are ready for your next challenge, we’ll love to hear from you.

Closing date: 29.11.026