Supply Chain Coordinator

Gap Personnel Limited; Liverpool; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Gap Personnel Limited is recruiting a Supply Chain Co-ordinator for a Liverpool-based role. This permanent position is based in Liverpool city centre with salary £30,000 - £35,000 depending on experience.

The role sits within a 16‑strong SCM team split into Origin and Destination teams, handling end‑to‑end shipments from booking requests to delivery and invoicing. There are varied shifts including 7am‑3pm, 8am‑4pm, and 9am‑5pm, with responsibilities across customer engagement, documentation, and

Qualifications

• Understanding of the overall import process – ideally from a forwarder perspective.
• Knowledge of documentation pertaining to a container import.
• Direct/indirect experience of working with UK hauliers and/or rail providers.
• Familiarity with carrier & port operations.
• Awareness of customs clearance process.
• Proficient with Microsoft Excel & Outlook.
• Attention to detail and excellent data accuracy.

Responsibilities

• Proactively engage with customers.
• Liaise with global partners, carriers and internal teams.
• Manage shared mailbox ensuring prompt responses and action.
• Chase up missing shipping orders from overseas suppliers.
• Track containers/vessels and update schedules.
• Obtain & upload customer documents within our client portal.
• Maintain excellent data integrity on web platform & internal reports.
• Update & send customer reports accurately and on time.

Skills

Import process understanding

Container import documentation

UK hauliers/rail providers experience

Carrier & port operations

Customs clearance process

Microsoft Excel

Data accuracy

Job description

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for a Supply Chain Co‑ordinator for a company based in Liverpool city centre area.

This is a permanent position.

Job role:

Supply Chain Co-ordinator

Rate of pay:

• £30,000 - £35,000 based on experience

Hours of work:

• Various shifts available depending on the team
• 7am-3pm
• 8am-4pm
• 9am-5pm

About the company:

Our client is a Liverpool-based freight forwarder, which became an Employee‑Owned Trust in 2023. They manage a global partner network, ocean carrier contracts, and their own rail & road operation. They also have an in‑house customs team, bespoke web platform and EDI-link capability, allowing them to offer effective and tailored supply chain solutions.

Who we are – the department:

Supply Chain Management consists of 16 operational staff across three teams: Planning, Origin and Destination. We design and manage individual end‑2‑end inbound solutions for our customers, specific to their supply chain needs. We also work closely with our dedicated Business Development Managers to grow our supply chain product. SCM is a tight‑knit group who work closely together and support one another within and across the 3 teams, and this is mirrored by the relationships we build with our customers.

Team structure & primary responsibilities and duties:

Origin team

The successful candidate will join a team of 3, reporting to the team Supervisor, and additionally the department Manager and Head of Supply Chain. Once training is complete, the successful candidate will be given a number of customer accounts and/or trades to look after, along with some shared administrative tasks when required to keep the workload balanced across the team, as well as supporting for holiday cover.

The Origin team are responsible for managing shipments from initial booking request, through to shipped on board mother vessel and receipt of bills of lading. Your duties would include:

• Proactively engage with customers
• Liaise with global partners, carriers and internal teams
• Manage shared mailbox ensuring prompt responses and action
• Chase up missing shipping orders from overseas suppliers
• Track containers / vessels and update schedules
• Approve drafts and check over final bills of lading
• Obtain & upload customer documents within our client portal
• Maintain excellent data integrity on web platform & internal reports
• Update & send customer reports accurately and on time

Destination team

The successful candidate will join a team of 8, reporting to the team Supervisor, and additionally the department Manager and Head of Supply Chain. The successful candidate will be paired with a colleague to look after several customer accounts, along with various shared tasks on a team rotation. You will also be required to assist other pairs during busy periods and for holiday cover.

The Destination team are responsible for managing shipments from shipped on board mother vessel through to delivery, customs and invoicing. Your duties would include:

• Proactively engage with customers
• Manage shared mailbox ensuring prompt responses and action
• Liaise with global partners, carriers and local service providers
• Track containers / vessels and update schedules
• Obtain & upload customer documents within our client portal
• Prep customs clearance file
• Manage rail allocation
• Book deliveries with sub‑contractors & carriers
• Ensure PIN release available where required
• Make appropriate restitution arrangements for empty containers within free time
• Call Over process to confirm coverage of next day’s deliveries
• Notify customers of late running deliveries or failures & replan as needed
• Minimize customer exposure to demurrage & detention
• Inform customers of additional costs
• Validate supplier invoices & accrue accordingly
• Accurately raise invoices to customers per their SOP
• Maintain excellent data integrity on web platform & internal reports
• Update & send customer reports accurately and on time

What we’re looking for:

A team player who will complement our “family” ethos

Ability to build rapport with customers and colleagues alike

Respectful and open-minded

Proactive and solution-focused

Flexible approach to business needs

Skills we value:

Understanding of the overall import process – ideally from a forwarder perspective

Knowledge of documentation pertaining to a container import

Direct/indirect experience of working with UK hauliers and/or rail providers

Familiarity with carrier & port operations

Awareness of customs clearance process

Proficient with Microsoft Excel & Outlook

Attention to detail and excellent data accuracy

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.