Supplier Services Technical Advisor

GHG Solutions Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discretionary company bonus

25 days annual leave

Additional day off for your birthday

5% Contributory Pension

Private Health Care

Death in Service

Long service Awards

EAP

Enhanced maternity, adoption, paternity and sick pay

Electric Vehicle scheme

Cycle to work scheme

GP Access 24/7

Career development opportunities

Job summary

An established industry player is seeking a dedicated Talent Acquisition Advisor to enhance their Claims Management team. This role offers the chance to work within a reputable loss adjusting company, recognized for its high-quality solutions in the insurance sector. You will be responsible for overseeing new claims, managing contractor relationships, and ensuring that service levels are consistently met. With a focus on problem-solving and effective communication, this position promises a rewarding career path in a supportive environment that values employee contributions and offers numerous benefits, including generous leave and a discretionary bonus.

Qualifications

• Experience in reviewing building repair estimates in household insurance.
• Good technical skills and effective communication abilities.

Responsibilities

• Manage new claim registrations and contractor complaints effectively.
• Ensure service levels are met and maintain system updates throughout.

Skills

Technical Skills

Problem-solving Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Job description

Talent Acquisition Advisor @ GHG Solutions Ltd

Excellent opportunity for an experienced insurance repair professional to join a high quality Claims Management business, to develop and grow the team.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

What will you be responsible for:

1. New claim registration: Reviewing data to set up new claims, appointing contractors and subsequently updating claims on our internal systems.
2. Assisting in the validation of contractor estimates: Assessing the extent of work being undertaken as part of the scope relative to the original instructions and supporting photographs. Ensuring that only relevant works have been included, and that correct philosophy has been applied to the repairs.
3. Managing the repair phase: Ensuring service levels are met – and proactive updates always provided back to the financial owner, and all required system fields kept fully updated throughout. This will include the end phase of the claim including invoicing and closure.
4. Take ownership of contractor complaints: Ensuring all assessed and resolved promptly, with all parties kept updated and suitable action and resolution agreed.
5. Work with the Supplier Services Management Team: Supporting the Network Performance Managers and Head of Supplier Services in building relationships with the network, but also in providing regular feedback and raising any issues in a timely and effective manner.

What we need from you:

• Experience of reviewing building repair estimates in the household insurance arena.
• Knowledge of construction trades, preferred but not essential.
• Good technical and problem-solving skills, identifying solutions.
• Effective written and verbal communication skills with the ability to articulate complex issues.
• Good interpersonal and organisational skills and a team player.

What we offer you in return:

• Discretionary company bonus.
• 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
• Additional day off for your birthday.
• 5% Contributory Pension.
• Private Health Care.
• Death in Service.
• Long service Awards.
• EAP.
• Enhanced maternity, adoption, paternity and sick pay.
• Electric Vehicle scheme (after induction).
• Cycle to work scheme.
• GP Access 24/7.
• Career development and progression opportunities.
• We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Customer Service, and Supply Chain

Industries

Insurance