Supplier & Operations Manager, Telco

Bionic; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave

Volunteer day

Job summary

Bionic is seeking a Supplier & Operations Manager to lead the Connectivity commercial team, owning supplier performance, pricing, and operations. You will collaborate with Commercial, Sales, Finance, Product, Tech, Marketing and Business Excellence to optimise the supplier panel and ensure profitable propositions for customers and the business.

The role demands strong commercial acumen, exceptional organisation, and the ability to influence stakeholders across functions.

Qualifications

• Experience in Connectivity industry with broadband, WiFi, VoIP, and leased lines.
• Strong organisational skills and ability to manage multiple priorities and stakeholders.
• Excellent communication skills with confidence to influence internal and external stakeholders.
• Commercial mindset with a track record of driving revenue and profit.

Responsibilities

• Manage operational performance across our supplier panel and SLAs.
• Develop and improve supplier processes for efficiency improvements.
• Monitor supplier performance with Live Rate team and escalate issues.
• Represent Bionic in supplier meetings and coordinate reviews (monthly/quarterly).
• Build strong supplier relationships and engage in relevant external events.
• Support Commercial leads with supplier contract reviews.
• Identify opportunities to onboard new suppliers and expand product offerings.
• Own and manage Connectivity pricing across broadband, VoIP, mobile and other products.

Skills

Commercial mindset

Relationship management

Organisational skills

Communication skills

Stakeholder management

Tools

Outlook

Teams

Excel

PowerPoint

Co-Pilot

Job description

AtBionic,we’reon a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.

We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships includingCompare the Market,Uswitchfor Business,MoneySuperMarketandConfused.com,we'recommitted to help SMEs get the best deals for their business essentials every time.

About the Role

We’relooking for a Supplier & Operations Manager to join our Connectivity commercial team and play a key role in making sure our supplier relationships, operational performance and propositions deliver for both our customers and our business.

You’llsit at the heart of our Connectivity proposition, working closely with suppliers and teams across Commercial, Sales, Finance, Product, Tech, Marketing and Business Excellence.You’lltake ownership of supplier performance,pricingand operational processes, while spotting opportunities to improve how we work, strengthen our proposition and drive revenue and gross profit.

This is a role for someone who enjoys getting stuck into the detail, building strongrelationshipsand turning insight into action.You’llneed to be commercially minded, highlyorganisedand confident influencing both internal and external stakeholders.

Key Responsibilities

• Manage operational performance across our supplier panel, ensuring suppliers meet agreed operational charters and SLAs.
• Develop and improve supplier processes,identifyingopportunities to make things more efficient and working with stakeholders to turn improvements into reality.
• Work closely with our Live Rate team tomonitorsupplier performance, resolve operationalissuesand elevate where needed.
• Act as a key Bionic contact within weekly supplier meetings, while planning and coordinating monthly and quarterly operational and strategic reviews.
• Build strong supplier relationships and represent Bionic at relevant external events.
• Support our Commercial leads with new and existing supplier contract reviews.
• Identify opportunities to bring new suppliers onto our panel and expand our product offering with existing partners.
• Own and manage our Connectivity pricing portfolio across broadband, VoIP, mobile and other products, keeping pricing accurateand up to date.
• Work with the Senior Commercial Manager to identify pricing and proposition changes that can improve commercial performance.
• Support the training and up-skilling of our Sales and Live Rate teams on new products,propositionsand market developments.

Whatwe’relooking for

We’relooking for someone who combines strong commercial thinking with excellent operational and relationship management skills.

Must have:

• Experience working in the Connectivity industry, with knowledge across areas such as broadband,WiFi, VoIP, mobile and leased lines.
• Strong organisational skills and the ability to manage multiple priorities and stakeholders.
• Excellent communication skills, with the confidence to build relationships and influence senior internal and external stakeholders.
• The ability to manage challenging situations constructively and find practical solutions.
• A commercial mindset, with a natural eye for opportunities to drive revenue and profit.
• A strong senseof ownership anda track recordof turning plans into action in fast-paced environments.
• Good working knowledge of Microsoft Outlook, Teams, Excel,PowerPointand Co-Pilot.

Interview process

• Initial conversation with one of our Talent Acquisition Team
• 1st stage interview with the hiring manager
• Finalstageinterview, withsome of the wider team

Benefits

We know that our employees are what sets us aside from our competitors,our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work

• 25 days annual leave, increasing with tenure
• 1 paid family & religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Optionto buy/sell up to anadditional3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing

• Auto-enrolled salarysacrificepension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and localzonely& annual awards and recognition
• Long service awards