Supervisor- Westfield

Chisholm Hunter Ltd; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

JET qualification sponsorship

Structured training

Employee discounts

Bonus package

Job summary

Chisholm Hunter Ltd in London, at Westfield Shepherds Bush, is seeking a proactive Supervisor to lead a luxury sales team and deliver an exceptional client experience. You will learn people management, coaching, and day-to-day operations in a premium retail environment.

You will join a renowned family-owned jeweller with a strong heritage, structured training, and a clear path to management, with fully sponsored JET qualification and generous employee discounts across watches and jewellery.

Qualifications

• Previous retail or customer service experience; luxury goods or jewellery preferred.
• Excellent interpersonal and communication skills.
• Flexibility with regard to working hours.

Responsibilities

• Learn people management skills by shadowing managers.
• Support sales floor with client consultations and upselling.
• Motivate and develop a team to deliver exceptional client experiences.
• Ensure store processes are followed and client needs are met.
• Gain daily operations experience and maintain a high-end service standard.
• Build strong sales skills through a consultative approach.
• Develop cross-selling of watches, jewellery, and accessories.

Skills

Customer service

Retail sales

People management aspiration

Communication

Job description

Voted one of Sunday times best places to work 2025 & 2026!

Location: Westfield Shepherds Bush.

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to clients since 1857. We are a family-run business, passionate about exquisite products and experts at delivering a high-end, luxury customer experience.

At the heart of everything we do are our HEART values: Honesty, Excellence, Accountability, Respect, and Teamwork.

What's in it for you

• Be part of a renowned, family-owned jewellery brand with a rich heritage and a commitment to growth where feedback is embraced.


• Join a dynamic team passionate about their craft, with the added benefit of fully sponsored JET qualification – rewarded upon completion.


• Receive structured training and development to prepare you for a future management role.


• Enjoy generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, family, and friends.


• Competitive salary (negotiable based on experience) and an industry-leading bonus package.

Your Role

As a Supervisor, you will learn and develop the skills needed to lead a successful team and deliver exceptional client experiences. Your responsibilities will include:

• Learning People Management Skills


• Shadow experienced managers and participate in coaching sessions.


• Develop the ability to motivate and support a team.


• Sales Floor Support


• Assist in ensuring processes are followed and client needs are met.


• Learn how to manage daily operations effectively.


• Build strong personal sales skills through a consultative approach.


• Gain experience in upselling and cross-selling luxury products.

Requirements

Qualifications & Experience

• Previous retail or customer service experience (luxury goods or jewellery preferred).


• Passion for jewellery, gemstones, and precious metals (JET qualification advantageous but not essential).


• Excellent interpersonal skills with the ability to engage and connect with clients.


• Strong desire to learn and progress into management.


• Flexibility with regard to working hours.

Ready to start your journey toward a management career in the world of jewellery?