Supervisor - The National

Beannchor Group; Belfast City District; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

20% food discount across outlets

Up to 29 days holiday pro rata

Structured training and development

Job summary

The National, part of Beannchor Group, in Belfast city centre seeks an experienced supervisor to join our busy bar/nightclub. This full‑time role offers £14.30 per hour plus a discretionary bonus.

You will lead front‑of‑house staff, ensure excellent service, and drive revenue while maintaining safety and quality standards. Applicants should have at least 1 year of supervisory experience in a busy venue, with strong leadership and communication skills.

Qualifications

• Supervisory experience in a busy venue (minimum 1 year).
• Strong leadership skills with ability to motivate a team.
• Excellent communication and customer‑focused approach.
• Ability to work under pressure during peak periods.
• Knowledge of health and safety regulations and food hygiene standards.

Responsibilities

• Support management with day‑to‑day operations during peak hours.
• Lead and motivate the bar team to deliver great customer experiences.
• Handle customer queries and resolve issues promptly and professionally.
• Maintain high standards of cleanliness, safety, and compliance.

Skills

Leadership

Customer service

Communication

Staff management

Cash handling

Tools

POS systems

Job description

Supervisor – The National

Are you ready to take your hospitality career to the next level? We're on the lookout for an experienced, hands–on supervisor to join our energetic team at one of the city centre’s busiest and most vibrant bar/nightclubs. If you're passionate about great service, thrive in a fast‑paced environment, and love the buzz of nightlife, we want to hear from you!

Position: Full-time

Rate of pay: £14.30 per hour, plus discretionary bonus scheme

Hours: Day, evening and weekend availability required

The successful candidate will have demonstrated previous supervisory experience (preferably at least 2 years) in a similar busy City Centre Bar/Restaurant environment, be able to lead and motivate a team, are customer focused and target driven.

They will have experience supervising both bar and waiting staff and be able to implement initiatives to increase revenue. Ideally the successful candidate will also have a working knowledge of food and drink stocktakes.

What you’ll do:

• Support the rest of the management team with day‑to‑day operations, ensuring smooth service during peak hours


• Lead and motivate the bar team to deliver outstanding customer experiences


• Handle customer queries and resolve issues promptly and professionally.


• Maintain high standards of cleanliness, safety, and compliance at all times


• Assist with stock control, ordering, and cash handling


• Be a visible, active presence on the floor—leading by example


• Help manage, staff training, and development


• Support the management team in achieving business goals and maintaining a positive working environment.


• Ensure compliance with health and safety regulations, as well as company policies.

The Ideal Candidate:

• Proven experience in a similar supervisory role in a similar busy venue (1 year minimum)


• Strong leadership skills with the ability to motivate and inspire a team.


• Excellent communication skills and a customer‑focused approach.


• Ability to work efficiently under pressure and handle busy periods.


• Knowledge of health and safety regulations and food hygiene standards.


• Flexible and adaptable to the needs of the business.


• Experience with POS systems and cash handling.


• A genuine passion for delivering excellent customer experiences.

The National offers staff:

• Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear.


• Up to 29 days holiday pro rata

• Structured learning and development plans through our online CPL training programme.


• Diverse training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.


• Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, trips, and award ceremonies.

The National reserves the right to apply enhanced shortlisting criteria.
The National is an equal opportunities employer.

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