Supervisor Technician

EVANS CYCLES; Yeovil; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading company as a Cycle Tech, where you will provide expert bicycle repair and maintenance services. You will ensure customer satisfaction through high-quality repairs and excellent service, while also managing inventory and conducting safety inspections. This role requires proficiency in bicycle mechanics and a commitment to quality workmanship.

Benefits

Commission-led bonuses

Monthly Group Rewards and Recognition

Development Courses with National Qualifications

40% In-store Uniform Discount

Discounted Gym Membership

20% Discount across all Fascia

Ride-To-Work Scheme

Qualifications

• Proficiency in diagnosing and repairing various bicycle types.
• Previous experience as a bicycle mechanic is highly desirable.

Responsibilities

• Perform bicycle repairs, including brake adjustments and gear tuning.
• Assemble new bicycles according to manufacturer guidelines.
• Conduct safety inspections on bicycles.

Skills

Bicycle Mechanics

Customer Service

Communication

Education

National Qualifications

Job description

As a Cycle Tech at Evans Cycles, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that customers' bicycles are serviced, repaired, and maintained to a high standard, while also providing excellent customer service and advice.

1. Bicycle Repairs: Perform a wide range of bicycle repairs, including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately.
2. Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring they are safe and ready for sale.
3. Service Consultations: Interact with customers to assess their bicycle repair and maintenance needs. Provide recommendations and cost estimates for services.
4. Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades for their bicycles.
5. Safety Inspections: Conduct safety inspections on bicycles to identify and address potential safety hazards.
6. Quality Control: Ensure that all repaired bicycles meet the highest quality standards and safety regulations.
7. Inventory Management: Maintain a well-organized and efficient workshop, including managing the inventory of spare parts and tools.
8. Customer Service: Provide excellent customer service, including explaining repair work to customers, answering questions, and offering advice on bicycle maintenance.

We offer a range of benefits, including:

• Commission-led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Participation in the Fearless1000 Incentive Scheme (watch this video to find out more)
• A variety of Development Courses with National Qualifications
• 40% In-store Uniform Discount
• Discounted Gym Membership
• Group-wide 20% Discount across all Fascia
• Ride-To-Work Scheme (eligibility subject to terms and conditions)

Key requirements include:

• Proficiency in bicycle mechanics, including diagnosing and repairing various bicycle types and components
• Previous experience as a bicycle mechanic (highly desirable)
• Knowledge of different bicycle brands, models, and components
• Strong attention to detail and commitment to quality workmanship
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of safety standards and practices related to bicycle repairs
• Willingness to stay updated on bicycle technology and repair techniques

Work is primarily in a workshop environment and may require standing for long periods and lifting heavy objects. Flexible work hours, including weekends and evenings, may be necessary based on store needs.