Supervisor Soho Brewery 30hrs

brewery; Cheltenham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Great training package & development

Flexible shift patterns to ensure our

Free meal and 2 free drinks whilst on

Your Big Event extra day’s holiday

Pension scheme to help you plan your

Job summary

SOHO in Cheltenham is seeking a Supervisor to lead front-of-house teams and work with the store manager to deliver our ethos of honest, good mood food, crafted coffee, and drinks. You will be a people person with strong front-of-house skills, attention to detail, and a passion to learn.

You’ll run a brilliant shift, champion your team, and ensure SOHO brand standards and high quality are met. We offer great training, flexible shifts, a free meal and drinks on duty, and additional holiday

Qualifications

• You will need to be a people person with fantastic front of house skills.
• Great attention to detail.
• The desire to learn and really love what you do.

Responsibilities

• Supervise shifts and support the store manager to serve customers.
• Champion team to meet SOHO brand standards and high product quality.
• Provide excellent front-of-house service and ensure a positive guest experience.
• Motivate staff and ensure flexible rostering to cover busy periods.
• Contribute to creating a welcoming environment and achieve return visits.

Skills

People skills

Front of house

Attention to detail

Learn and passion

Job description

Our supervisors work with the store manager, team,and wider business to fulfil our vision of:

Honest, good mood food, crafted coffee, and drinks – proudlyserved, delivering soul at scale.

Supervisors do this through collaborationwith the team to fulfil our mission:

• Good is always served
• To curate quality product andwelcoming environments, to secure the return visit
• To always be good for colleagues andcustomer

We work together to achieve thisthrough demonstration of our company values, these are:

1. Beconsistently good - Part of our ethos is about not overstating who weare, so for us being ‘good’ really is good enough, and it’s what we strive for.When we say ‘good’ we have to deliver on that so we can be relied on to deliverour brand promise of being consistently good for our customers and our team.
2. Beproud to serve - As a business we feel proud about what we’reoffering up, and we pride ourselves on working as a team that are proud toserve.
3. Be the good in someone’sday - A welcoming smile, rememberingan order, doing something above and beyond to make each customer feel valued.It’s the little things that matter, and the smallest thing can add some good toa person’s day.

As a Supervisor you will need to demonstrate these values daily by being flexible & working where the team needs you most.

Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards & high product quality are met & delivered every time.

Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.

• The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Free meal and 2 free drinks whilst on duty.
• Your Big Event extra day’s holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.

What we need from you

• You will need to be a people person with fantastic front of house skills.
• Great attention to detail.
• The desire to learn and really love what you do.

What we stand for:

It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift patterns.
• Being part of our local community.
• Being a fair employer – no zero contracts for permanent team.
• ‘Hiring the attitude and training the skill’ – no previous experience is required.

If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.

Compensation: To be discussed