Store Team Member

Regent; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Great training package & development.

Flexible shift patterns

Free food and teo free drinks whilston

Your Big Event extra day’s holiday

Pension scheme

Store discount

Excellent training programme

Access to apprenticeships

28 days holiday increasing to 33 days

Job summary

SOHO Coffee Co in the United Kingdom is seeking a friendly team member to join our store and help deliver our welcoming experience. You will greet guests, prepare drinks and food, maintain a clean cafe, and support a busy team across front- and back-of-house tasks.

The role emphasizes strong customer service, teamwork, attention to detail and flexibility with shifts. We offer great training, a flexible pattern, free food and two free drinks on duty, plus an extra holiday day and a pension scheme.

Qualifications

• Love of people, good food and appreciation of great coffee.
• Strong team ethic – develop a team that achieves success together.
• High standards with attention to detail and behaviours modeled for others.

Responsibilities

• Provide excellent customer service by greeting guests, taking orders accurately, and ensuring a positive dining experience.
• Serve high-quality hot and cold drinks, and food, following brand standards and specifications for all menu items, including hot food categories.
• Ensure the café is always clean, tidy, and well-stocked, creating a welcoming atmosphere for customers and the team.
• Adapt to various tasks throughout the day, working as part of a hands-on team that supports each other all the time.
• Adhere to all food safety, hygiene, and operational procedures to maintain quality and consistency in service and food preparation.
• From cooking in the kitchen to preparing drinks and handling service, every team member contributes to all areas of the café operation.

Skills

People love

Team ethic

High standards

Energetic

Multitasking

Flexible shifts

Job description

This is an exciting opportunity to join our fabulous team.

You will be part of the team that will be the driving force in store,deliveringour vision of:

Honest, good-mood food, crafed coffee, and drinks – proudly served,delivering soul at scale.

You will do this through collaboration with the team to fulfil ourmission:

• Good is always served.
• To curate quality products and welcoming environments, to secure thereturn visit.
• To always be good for colleagues and customers.

We work together to achieve this through the demonstration of our companyvalues, these are:

• Be consistently good - Part of our ethos is about not overstatingwho we are, so for us being ‘good’ really is good enough, and it’s what westrive for. When we say ‘good’ we have to deliver on that so we can berelied on to deliver our brand promise of being consistently good for ourcustomers and our team.

• Be proud to serve -As a business we feel proud about whatwe’re offering up, and we pride ourselves on working as a team that areproud to serve.

• Be the good in someone’s day - A welcoming smile, remembering anorder, doing something above and beyond to make each customer feel valued.It’s the little things that matter, and the smallest thing can add somegood to a person’s day.

The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Free food and teo free drinks whilst on duty.
• Your Big Event extra day’s holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … being part of a team who craft superbcoffee, creating a memorable experience for our guests, is an artform deservingrecognition. We are proud to say 52% of our managers started as team memberswith us and 14% of our people have been with us for longer than 5 years.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic – developing a team that achieves successtogether, and who look after each other.
• High standards in all you do, with great attention to detail,inspiring those behaviours in others.
• Bags of energy and enthusiasm.
• Ability to multitask and confidently work across both FOH and BOH,from cooking in the kitchen to preparing drinks, handling service andmaintaining cleanliness.
• Flexibility to work across different shifts.

Team Member responsibilities are:

• Provide excellent customer service by greeting guests, takingorders accurately, and ensuring a positive dining experience.
• Serve high-quality hot and cold drinks, and food, following ourbrand standards and specifications for all menu items, including hot foodcategories.
• Ensure the café is always clean, tidy, and well-stocked, creating awelcoming atmosphere for customers and the team.
• Adapt to various tasks throughout the day, working as part of ahands-on team that supports each other all the time.
• Adhere to all food safety, hygiene, and operational procedures tomaintain quality and consistency in service and food preparation.
• From cooking in the kitchen to preparing drinks and handlingservice, every team member contributes to all areas of the café operation.

What we stand for:

It is very important you respect and believe in the company you chooseto work for. Here at SOHO Coffee Co, we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shiftpatterns.
• Being part of our local community.
• Being a fair employer – no zero contracts for permanent team.
• Positively employing young people entering work –paying an adultwage, with protected hours.
• Celebrating family – a free big event day per year.
• Celebrating diversity – we are proud to be an inclusive employer.

Why join us:

• Company pension.
• Store discount.
• Excellent training programme.
• Access to apprenticeships after 6 months’ service.
• Additional leave - Entitlement of 28 days holiday per year,increasing after 5 years’ service to 33 days.

Compensation: Minimum Wage