Supervisor Retail · Manchester City Centre

ASTRID & MIYU LTD.; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Commission

Job summary

Astrid & Miyu Ltd. is seeking a Store Supervisor for our Manchester Market Street location. This 32-hour-per-week role focuses on leading a team to deliver exceptional in-store experiences, driving sales through product knowledge, and upholding our values in every customer interaction.

You will mentor staff, manage stock and loyalty initiatives while maintaining high standards of store presentation and safety. A commission-based incentive complements a base salary of £22,400.

Qualifications

• Store supervisor experience is essential.
• Excellent customer service and communication skills.
• Ability to mentor and develop a high-performing team.
• Strong problem-solving and adaptability in a fast-moving retail environment.

Responsibilities

• Lead the store team to deliver a 5-star customer experience and uphold our brand pillars.
• Inspire and coach staff to radiate warmth, ownership and presence in every interaction.
• Drive continuous improvement of the customer journey and store operations.
• Ensure stock management and visual merchandising meet company standards.

Skills

Supervisor experience

Brand ambassador

Customer service

Problem solving

Job description

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: Manchester Market Street.

Hours: 32 hours per week.

Salary & Benefits: £22,400 + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

TheSupervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

• Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.

• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation

• Be the expert in product knowledge to drive sales and inspire the team

• Use your creativity to set team challenges to create an engaging interactive experience in store

• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles

• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment

• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team

• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising

• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment

• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you

• You radiate positivity & enthusiasm and inspire the people around you

• This role is suitable for anyone with Supervisor experience in a store

• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development

• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change

• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have