Supervisor (Part-Time)

Pandora; Wigan; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading jewellery brand in Wigan is looking for a Supervisor – Store Operations. You will oversee a dynamic sales floor, lead a team of sales assistants, and ensure exceptional customer experiences. The role requires a passion for sales and strong leadership skills. If you have experience in retail and love crafting memorable experiences, this could be your next challenge. Enjoy competitive pay, bonuses, training opportunities, and a generous employee discount.

Benefits

Highly competitive hourly pay

Monthly bonuses

Jewellery uniform allowance

Employee discount

Exclusive retail discounts

Free health and wellbeing support

Career progression opportunities

Qualifications

• Proven experience in driving sales and profitability.
• Strong communication skills to coach a high-performing team.
• Positive attitude with enthusiasm for the brand.

Responsibilities

• Oversee the sales floor and motivate your team.
• Drive exceptional customer service.
• Monitor sales performance and take actions for team success.
• Manage financial transactions at the till.

Skills

Sales driving

Customer service culture

Strong communication skills

Adaptability

Team coaching

Positive attitude

KPI driven

Passion for retail

Job description

Supervisor – Store Operations

As a Supervisor, you will oversee the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You will champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations in a fast‑paced, high‑pressure retail environment.

What You’ll Do – Responsibilities

• Hold daily team briefs, share store KPIs, and motivate the team to beat these targets.
• Drive exceptional service through role‑modelling our selling ceremony and achieving KPIs.
• Perform store walks; understand commercial importance and shape visual merchandising.
• Monitor sales performance and take actions to support team success.
• Handle serious complaints escalated with professionalism and care.
• Build the bond between our brand and customers by answering queries, providing exemplary service, and adapting your approach to individual personalities and needs.
• Use deep product knowledge and passion for storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship.
• Achieve and exceed individual and store sales targets by focusing on up‑selling, UPT, ATV, conversion, and productivity.
• Act as key holder for the store and ensure relevant opening/closure procedures are followed.
• Operate the till system, handle financial transactions, including returns and exchanges, and respond to escalations.
• Assist with product and POS deliveries; unload and store items in correct spaces in the store.
• Assist the store management with administrative duties, including recruitment, investigations, and disciplinary hearings if required.
• Always be alert while on the shop floor and follow company security policies and procedures.

Qualifications – What You Need

• Proven experience in driving sales and profitability.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high‑performing team.
• The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• Driven by KPIs and excited by hitting and exceeding targets.
• A well‑presented appearance with a taste for desirable products and a passion for retail.
• Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
• If you are a senior sales assistant or current supervisor looking for your next challenge, this could be the opportunity for you.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in designing, crafting and marketing accessible luxury jewellery with high‑quality materials. Pandora is committed to sustainability, using recycled silver and gold, and has set out to halve greenhouse gas emissions across its value chain by 2030.

Why Pandora – People, Purpose, Pay

• Highly competitive hourly pay.
• Monthly bonus (10% if sales targets achieved, up to 20% for stretch targets).
• Generous jewellery uniform allowance.
• Employee discount to treat yourself and your loved ones.
• Exclusive retail, hospitality and entertainment discounts via our online benefits platform.
• Free support for your health, wellbeing, financial advice, legal aid and more via Retail Trust.
• Clear career progression and training opportunities.