Supervisor - Parking Enforcement

APCOA PARKING UK; Lincoln; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days holiday per year includingBank

Pension scheme

Training & Development opportunities

Employee Discount scheme

Job summary

APCOA Parking UK in Lincoln is seeking a Supervisor - Parking Enforcement to lead a team of Civil Enforcement Officers and ensure service levels are met across the contract. The role emphasizes effective on-street deployment, performance review, and strong people management.

The successful candidate will monitor KPIs, drive improvements, and maintain client relations while upholding safety and compliance standards. A full UK driving licence is required.

Qualifications

• Experience as a civil enforcement officer or supervisor in a similar industry.
• Demonstrate team management including coaching, training and recruiting.
• Experience in client-facing roles with commercial acumen.
• Experience monitoring KPIs and preparing reports.
• Good written and verbal communication.
• Hold a full, clean UK driving licence.

Responsibilities

• Manage on-street enforcement staff to ensure duties are performed.
• Coordinate on-street deployment of staff.
• Review performance data and implement corrective actions.
• Motivate and develop the team.
• Ensure KPIs are reliably met.
• Recommend operational improvements to management.
• Set goals, conduct appraisals and identify training needs.
• Maintain client liaison relations.

Skills

Team management

Coaching

Recruitment

Reporting

KPI monitoring

Client liaison

Driving licence

Job description

The Role

Supervisor - Parking Enforcement - Lincoln - Full Time; 45 hours per week - Salary: £30,771 per annum

Do you have experience supervising a team?

Do you have good people management skills?

Do you have a full clean, UK manual driving licence?

We are looking for a Parking Enforcement Supervisor to manage a team of Civil Enforcement Officers in Lincolnshire. As a Supervisor, you would be responsible for ensuring operational requirements and service level agreements are met throughout all aspects of the contract.

What will you do?

• Manage your on-street team of enforcement staff to ensure they are performing their duties.
• Work on-street with your team to ensure staff are effectively deployed.
• Review performance data to ensure contractual conditions are met and implement corrective measures
• Motivate, praise and develop your team
• Ensure KPIs are reliably met by the enforcement team
• Make recommendations to management on service/operational issues
• Set goals, conduct appraisals and ascertain training needs for operational staff
• Maintain and uphold client liaisons.

What will you bring?

• Experience as a previous civil enforcement officer or previous supervisor experience in a similar industry such as security or facilities.
• Be able to demonstrate team management skills including coaching, training and recruiting
• Experience working within a client facing role with good commercial acumen
• Experience of monitoring KPIs and preparing of reports
• Good written and verbal communication
• Hold a full clean, UK drivers licence.

What is on offer to you?

• £30,771 per annum
• 45 hours per week
• 28 days holiday per year including Bank Holidays
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme

Experience in being or knowledge of Civil Enforcement Officers and their role is essential for this position.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. Staff have the growth prospects to fulfil their potential while aiming for excellence in their work