Supervisor/Manager Part-Time

TN United Kingdom; Ilford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and dynamic retail environment as a 3rd Keyholder, where you will play a key role in driving sales and ensuring an enjoyable shopping experience for customers. This position offers an exciting opportunity to support store management, engage with customers, and contribute to a fun and fashionable atmosphere. With a commitment to staff development, you will find growth opportunities in a supportive environment that values diversity and inclusion. If you have a passion for retail and customer service, this role is perfect for you!

Qualifications

• Minimum 1 year of retail experience required.
• Excellent communication skills are essential.

Responsibilities

• Support management in achieving retail targets and driving sales.
• Deliver friendly and efficient customer service.

Skills

Verbal Communication

Written Communication

Customer Service

Basic Computer Skills

Mathematical Skills

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

About the Role

As a 3rd Keyholder at Claire's, you will be responsible for:

1. Supporting your Store Manager and Assistant Store Manager in achieving retail store targets by driving sales.
2. Opening and closing the store in the absence of management, ensuring it trades safely and legally.
3. Delivering sales through friendly and efficient customer service.
4. Ensuring customers have a fun and enjoyable shopping experience.
5. Assisting customers with queries using your product knowledge.
6. Processing store deliveries, visual merchandising, stock takes, markdowns, and promotions.
7. Providing ear piercing services (full training provided).
8. Maintaining a presentable and inviting store appearance.

About Claire's

• A leading high street fashion retailer with over 3,000 stores globally.
• Specializes in fashionable jewelry, accessories, and cosmetics.
• Core customers range from children to young women, embracing various styles from feminine to trendy.
• A fun place to work that encourages staff to wear products.
• Supports your development; committed, ambitious, and willing to learn will find growth opportunities.

Qualifications - External

About You

• High school diploma or equivalent preferred.
• Minimum 1 year of retail experience.
• Excellent verbal and written communication skills.
• Basic computer skills.
• Understanding of customer service importance.
• Strong math skills and reading comprehension.
• Ability to stand during shifts.
• Physical ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally.
• Ability to bend, stoop, reach, climb ladders, and assist customers with merchandise placement.
• Ability to operate POS systems.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage applications from all underrepresented groups, including those with disabilities. We will accommodate applicants' needs upon request throughout the recruitment process. Please inform us of any accommodations required. For accommodation requests, contact us via email. Only messages sent for this purpose will be considered.