Supervisor, London Store

Liverpool Football Club; Liverpool; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Staff discounts

Healthcare benefits

Season ticket loans

Employee discounts

Job summary

Liverpool Football Club in London is seeking a Retail Store Supervisor to join our brand-new store. You will lead the team, deliver exceptional customer service, and drive sales to meet store targets.

You’ll work closely with Store Manager to manage daily operations, merchandising, stock handling, and compliance. The role is full-time, 40 hours per week, with a focus on delivering an outstanding customer experience. Experience as a supervisor in retail and a passion for football are essential.

Qualifications

• Must have recent experience as a supervisor in a retail store environment.
• Proven ability to motivate and drive a team.
• Strong customer service skills and faultless numerical accuracy.

Responsibilities

• Understand store targets and KPIs and ensure delivery.
• Run store departments and day-to-day store operations.
• Ensure timely deliveries are received and merchandised.
• Manage till operations, cash handling, and banking per standards.
• Lead daily briefings, allocate tasks, and drive action from reports.
• Support with promotions, launches, and training of staff.

Skills

Retail supervision

Customer service

Team leadership

KPIs & targets

Stock & merchandising

Job description

About the role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Retail Store Supervisor at our brand-new London store! This is a fantastic chance to be part of something fresh and innovative, contributing directly to the ongoing growth and development of LFC Retail.

It’s an incredible time to join the LFC family, with our standout collaborations with Adidas and Tommy Hilfiger bringing new momentum, style, and global visibility to the brand.

As a key member of the store’s management team, you’ll work closely with the Store Manager and Assistant Manager to lead, inspire, and drive the team. Your role will be essential in delivering exceptional customer service, achieving strong results, and ensuring the store consistently performs against targets and plans.

What will you be doing?

• Understanding store targets and KPIs to ensure that targets are delivered.
• Taking responsibility for running departments within the store and running of the store and ensuring that all targets are met, and high standards are always maintained.
• Ensuring all deliveries are received and processed in most efficient manner and the shop floor is commercially merchandised.
• Responsibility for running the store and day to day management of the store and store staff and responding to call outs (as appropriate).
• Opening and closing the store, carrying out till counts, investigating, resolving, actioning, or escalating any till losses or discrepancies, cashing up, safe counts, banking and managing collections, to complete all of this in accordance with Store standards and compliance checks.
• Reviewing the daily handover documents and daily planner to allocate daily activities to the store team, using this detail to talk through the daily brief with the team, providing key targets for the day and allocating sections and/or jobs to the store team.
• Completing management paperwork as required, including, but not limited to reviewing store reports and using these reports to implement any action and/or decisions, ensuring all paperwork and store actions will deliver consistent results above the retail benchmark for Store Compliance Audits.
• Completing customer service observations and floor walks to ensure we maintain high store standards and direct the team to implement any actions.
• Supporting with shop floor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for key launches/events.
• Supporting the management team in delivering refresher training to the existing store team, whilst supporting the induction and training of new store team members.

Who are we looking for?

To be successful in this role you must have recent experience as a supervisor in a retail store environment, including an ability to motivate and drive a team. You will have strong product awareness and an understanding of what makes a great customer experience for our customers. You will have worked in a customer facing setting, where you have developed excellent customer service skills.

You’ll be able to demonstrate excellent numerical and analytical skills and be able to solve problems quickly and effectively. You will have an eye for detail and be confident working in a fast-paced environment, working as part of a team and independently, with the ability to make operational decisions.

Why should you apply?

This is a full-time permanent position working 40 hours per week on a 5 from 7 day basis. Your main base will be our new London Store.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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