Supervisor London

Camper; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Camper in London is seeking a proactive Supervisor to co-lead the Carnaby Street store. You will work with the Store Manager to drive sales, service excellence and business growth while delivering the brand experience across all channels.

The role requires strong customer focus, a minimum of 1 year leading a team, and full-time availability. Fluency in English is essential; additional languages are a plus. The position is based in-store in London and part of Camper’s omnichannel operations.

Qualifications

• Passion for Retail, in-store and omnichannel
• Minimum 1 year of team leadership experience
• Flexible, available to work full-time
• Fluent English; additional language a plus

Responsibilities

• Enhance customer experience across in-store and omnichannel touchpoints.
• Lead, coach and develop store team; participate in recruitment.
• Support Store Manager with POS, operations and business analytics.
• Maintain Camper brand image and ESG principles in-store.
• Oversee omnichannel store operations for efficiency and service quality.

Skills

Retail Leadership

Omnichannel

Customer Service

Team Management

Job description

About Us

We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries.

About Us

We are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always be n innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries.

Our mission? Walking with purpose, delighting people with a playful, sustainable and responsible walking experience.

About The Role

We are currently looking for a Supervisor to co-lead one of our Camper store in Carnaby St - London; an individual who is passionate, proactive, and aligned with our brand values: REAL, IMAGINATIVE, PLAYFUL and CARING. As a Camper Supervisor, your mission will be to work in partnership with the Store Manager in the execution of all store activities to attain the objectives in terms of sales, service and business growth. We’re counting on you to offer the full brand experience to our omnichannel consumers, develop the team’s potential and oversee all the operations of the store in order to achieve the best level of customer service and business efficiency.

Your Main Tasks Will Be

• Customer Experience Management: Our clients matter! You will have a crucial role in ensuring that the level of customer satisfaction is met by providing an outstanding service and developing long-term relationships with our customers at an omnichannel level.
• Team Management: Camper people are the key asset at Camper! You will be taking on the role of co-leader within the team, actively participating in the recruitment process, acting as a trainer/coach, always leading by example
• Business Results & Efficiency: Optimizing is our ultimate goal. You are required to support the Store Manager in managing the point of sale efficiently taking business analysis into account.
• Brand image: Each store embodies the Company’s culture, values and principles. You will be responsible for Camper brand image towards our customers, with the aim of ensuring a premium image aligned with the Company’s identity and ESG principals.
• Operational excellence: In the omnichannel era, operations are a key and have a great impact on the connection chain with the customer. You will carry out store operations according to the Company’s Policies & Procedures. Organization leads to efficiency.

About You

You are our perfect match if:

• You are passionate about Retail, in all of its shades (in-store and omnichannel).
• You have minimum 1 years of experience leading a team.
• You are flexible and available to work full-time.
• You stress the importance of customer centricity and you have a strong omnichannel orientation.
• You have a strong team spirit, great energy and team management skills
• You are a great communicator and decision-maker and are highly results-oriented.
• You encourage and promote curiosity, diversity and collaboration through your innovative mindset.
• You can speak fluent English. Any additional language will be a plus.
• You have the legal right to work in UK without requiring visa sponsorship.

We look forward to receiving your application!

Want to learn more about us? Visit our LinkedIn page or Camper.com to start walking with us today!

Camper is committed to the principle of equal opportunities to create a diverse and inclusive business. We value the differences that diversity brings to our brand and uphold this as part of our company values.

We aim to provide a working environment that fosters inclusion, fairness, equity, and respect for social and cultural diversity and that is free from unlawful discrimination and harassment. Our recruitment processes consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled status or any other characteristic protected by law.