Supervisor, HR Operations - Fixed Term Contract

RTX Corporation; Monkspath; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

RTX Corporation's UK People Services team is hiring a HR Supervisor on a 12‑month fixed-term contract. This hybrid role requires two on-site days each week, Wednesdays and Thursdays, with the rest of the week remote.

You will provide first‑line coaching to Associate HR Advisors and guide managers and employees through HR processes, ensuring high service levels. Reporting to the Manager, HR Operations, you will resolve a wide range of queries, maintain policy adherence, and contribute to

Qualifications

• Experience working in a HR role and/or within a Shared Services environment.
• Experience in advising and guiding Managers across HR policies.
• High attention to detail and accuracy.
• Ability to multi-task and prioritise work to meet competing demands.
• Strong communication skills across all levels of the organisation.
• Logical thinker who can solve problems quickly.
• Ability to work independently in a high-pace environment.
• Team player who can support and coach others.
• Experience with HRIT tools such as Workday or ServiceNow is desirable.

Responsibilities

• Provide first line leadership and real-time coaching to a small team of Associate HR Advisors.
• Advise, coach and guide Managers and Employees on HR processes, handling a small case load.
• Resolve a wide range of HR queries via telephone, email, and online portal while ensuring high customer service.
• Utilise HR processes, policies, and guidelines to resolve cases.
• Collaborate with BU HR teams to update knowledge articles for the People Services knowledge base.
• Ensure compliance with data protection and confidentiality policies.
• Engage in continuous improvement activities and support vendor-related optimisations.
• Advocate for People Services within the business and promote the HR Operating Model.
• Carry out reasonable day-to-day requests and conduct regular 121s.
• Act as a first escalation point for issue resolution in the value stream.
• Contribute to meeting KPIs: 80% SLA adherence and 80% MFA positivity.
• Lead CORE champion activities and adoption.

Skills

HR experience

Leadership coaching

Communication skills

Multi-tasking

Problem solving

Independent working

Team player

HRIT tools

Tools

Workday

ServiceNow

Job description

With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. RTX has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market. RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors. We are looking to recruit a HR Supervisor to join our People Services team on a 12-month Fixed Term Contract basis. This is a hybrid role, with two days per week on site; Wednesdays and Thursdays.

Position Overview:

As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all sites across the UK business, as well as locations in the Middle East. The team is split into 3 tiers – Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more services for the most complex cases. This role is situated in Tier 1, reporting to the Manager, HR Operations. The role is highly customer focused, fast paced, varied and relies on effective collaboration with others.

What you will do:

• Provide first line leadership and real-time coaching to a small team of Associate HR Advisors.
• Advise, coach and guide Managers and Employees to effectively navigate HR processes, from simple to complex, handling a small case load.
• Effectively handle and resolve a wide range of HR queries received through a variety of channels including telephone, email, and online portal ensuring that a high level of customer service is delivered throughout.
• Utilise established HR processes, knowledge, policies, company guidelines and regulations to resolve customer cases.
• Partner with BU HR teams to identify, recommend and create knowledge articles to constantly update our People Services knowledge base.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
• Actively engage with continuous improvement tools to identify and support process improvement activities, including supporting optimisation efforts with third party vendors.
• Act as an advocate for People Services within the business and encourage adoption of the HR Operating Model.
• Carry out any other reasonable request in line with your day-to-day duties.
• Conduct regular 121’s, using performance data to identify improvements and develop Advisor capability.
• Act as a first escalation point for issue resolution in your value stream.
• Work to consistently meet KPIs including 80% SLA adherence and 80% positive MFA.
• CORE champion - lead the adoption of QCPC and CORE activities.

Qualifications and experience you must have:

• Experience working in a HR role and/or within a Shared Services environment
• Experience in advising and guiding Managers across all aspects of HR policies including the interpretation of these policies.
• High attention to detail and accuracy.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Strong communication skills (written and oral) across all levels of the organization.
• Logical thinker who can solve problems quickly
• Ability to work independently and effectively in a high-pace and deadline-driven organization.
• Team player who can support, coach and encourage others.
• Experience of Workday or ServiceNow desirable but not essential
• Strong IT skills and aptitude for using HRIT tools

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.