Supervisor, HR Operations

Prattwhitney; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pratt & Whitney within RTX is seeking a HR Supervisor to join the People Services team. The role is service-led, focused on first-line HR advice, coaching a small Associate HR Advisors group, and guiding managers and employees through HR processes.

You will handle diverse HR queries via multiple channels, ensure policy compliance, and contribute to knowledge base improvements while collaborating with BU HR teams. A Level 5+ HR qualification and strong communication skills are essential.

Qualifications

• Experience in HR roles or Shared Services environments.
• Hold a relevant HR/payroll qualification or Degree (min Level 5).
• Experience advising and guiding Managers on HR policies.
• Strong knowledge of HR policy and processes, including employee relations.
• Attention to detail and accuracy.
• Ability to multi-task and prioritise.
• Excellent written and verbal communication.
• Independent, high-pace, deadline-driven work.
• Team player who supports and mentors others.
• Experience with HRIT tools is advantageous.

Responsibilities

• Provide first-line leadership and coaching to a small team of Associate HR Advisors.
• Advise and guide Managers and Employees through HR processes, handling a small case load.
• Utilise HR knowledge to guide customers through complex situations and upskill the team.
• Handle and resolve HR queries via telephone, email and online portal with strong customer service.
• Apply HR processes, policies, and regulations to resolve cases.
• Collaborate with BU HR teams to update knowledge articles in People Services knowledge base.
• Ensure compliance with data protection and confidentiality policies.
• Engage in continuous improvement and support optimisation with third-party vendors.
• Advocate for People Services within the business and promote the HR Operating Model.
• Carry out reasonable day-to-day duties and conduct regular 121s to develop Advisor capability.
• Act as a first escalation point for issue resolution and meet KPIs.

Skills

Leadership

Coaching

HR knowledge

Communication skills

Problem solving

Customer service

Team player

Independent working

IT aptitude

Education

HR/payroll qualification or Degree (Level 5)

Tools

Workday

ServiceNow

Job description

With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. RTX has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market. RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors. We are looking to recruit a HR Supervisor to join our People Services team.

Position Overview

As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all sites across the UK business, as well as locations in the Middle East. The team is split into 3 tiers - Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more services for the most complex cases. This role is situated in Tier 1, reporting to the Manager, HR Operations. The role is highly customer focused, fast paced, varied and relies on effective collaboration with others.

What you will do

• Provide first line leadership and real-time coaching to a small team of Associate HR Advisors.
• Advise, coach and guide Managers and Employees to effectively navigate HR processes, from simple to complex, handling a small case load.
• Utilise tacit line HR knowledge and experience of business processes and policies to effectively guide customers through complex situations and up skill the wider team.
• Effectively handle and resolve a wide range of HR queries received through a variety of channels including telephone, email, and online portal ensuring that a high level of customer service is delivered throughout.
• Utilise established HR processes, knowledge, policies, company guidelines and regulations to resolve customer cases.
• Partner with BU HR teams to identify, recommend and create knowledge articles to constantly update our People Services knowledge base.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
• Actively engage with continuous improvement tools to identify and support process improvement activities, including supporting optimisation efforts with third party vendors.
• Act as an advocate for People Services within the business and encourage adoption of the HR Operating Model.
• Carry out any other reasonable request in line with your day-to-day duties.
• Conduct regular 121's, using performance data to identify improvements and develop Advisor capability.
• Act as a first escalation point for issue resolution in your value stream.
• Work to consistently meet KPIs.

Qualifications and Experience Must Have

• Experience working in a HR role and/or within a Shared Services environment
• Hold a relevant HR/payroll qualification or Degree (min Level 5), and/or prior relevant HR experience.
• Experience in advising and guiding Managers across all aspects of HR policies including the interpretation of these policies.
• Good understanding of current HR policy and process and previous experience of providing advice and guidance on complex issues including first stage Employee Relations situations.
• High attention to detail and accuracy.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Strong communication skills (written and oral) across all levels of the organisation.
• Logical thinker who can solve problems quickly.
• Highly-customer orientated with great customer service skills.
• Ability to work independently and effectively in a high-pace and deadline-driven organisation.
• Team player who can support, coach and encourage others.
• Experience of Workday or ServiceNow desirable but not essential.
• Strong IT skills and aptitude for using HRIT tools.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.