Supervisor, HR Operations

RTX; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

RTX in Solihull is seeking an HR Supervisor to join the People Services team. You will lead a small team of Associate HR Advisors, provide first line HR guidance to managers and employees, and drive effective HR processes across the UK business.

You will coach colleagues, resolve queries across channels and contribute to continuous improvement of HR services, while ensuring data protection compliance and high customer service standards.

Qualifications

• Experience in a HR role or Shared Services environment.
• Hold a relevant HR/payroll qualification or Degree (min Level 5).
• Experience advising Managers on HR policies and complex issues.
• Knowledge of current HR policies and procedures with attention to detail.
• Ability to multi-task and meet competing deadlines.
• Strong written and spoken communication across levels.
• Independent and team player with proactive mindset.
• Experience with Workday or ServiceNow is desirable.

Responsibilities

• Provide first line leadership and real-time coaching to Associate HR Advisors.
• Advise Managers and Employees on HR processes and complex cases.
• Guide customers through HR policies and upskill the team.
• Handle queries via phone, email and online portal with high service levels.
• Use HR knowledge and policies to resolve customer cases.
• Collaborate with BU HR to improve knowledge articles.
• Ensure compliance with data protection policies.
• Contribute to continuous improvement and vendor support.
• Promote adoption of the HR Operating Model within the business.
• Deliver regular 121s and use performance data to drive improvements.
• Act as escalation point and help meet KPIs.

Skills

Leadership coaching

HR advisory

Customer service

Policy interpretation

HR processes

Communication

Team leadership

Workday or ServiceNow

Education

HR qualification or Degree Level 5

Tools

Workday

ServiceNow

Job description

Date Posted:

2026-09-18

Country:

United Kingdom

Location:

Solihull, Solihull

Position Role Type:

Unspecified

With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry.

RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.

We are looking to recruit a HR Supervisor to join our People Services team.

Position Overview:

As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all sites across the UK business, as well as locations in the Middle East. The team is split into 3 tiers - Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more services for the most complex cases. This role is situated in Tier 1, reporting to the Manager, HR Operations. The role is highly customer focused, fast paced, varied and relies on effective collaboration with others.

What you will do:

• Provide first line leadership and real-time coaching to a small team of Associate HR Advisors.

• Advise, coach and guide Managers and Employees to effectively navigate HR processes, from simple to complex, handling a small case load.

• Utilise tacit line HR knowledge and experience of business processes and policies to effectively guide customers through complex situations and up skill the wider team

• Effectively handle and resolve a wide range of HR queries received through a variety of channels including telephone, email, and online portal ensuring that a high level of customer service is delivered throughout.

• Utilise established HR processes, knowledge, policies, company guidelines and regulations to resolve customer cases.

• Partner with BU HR teams to identify, recommend and create knowledge articles to constantly update our People Services knowledge base.

• Understand and be compliant with the corporate data protection and confidentiality policies.

• Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.

• Actively engage with continuous improvement tools to identify and support process improvement activities, including supporting optimisation efforts with third party vendors.

• Act as an advocate for People Services within the business and encourage adoption of the HR Operating Model.

• Carry out any other reasonable request in line with your day-to-day duties.

• Conduct regular 121's, using performance data to identify improvements and develop Advisor capability.

• Act as a first escalation point for issue resolution in your value stream.

• Work to consistently meet KPIs

Qualifications and Experience You Must Have:

• Experience working in a HR role and/or within a Shared Services environment

• Hold a relevant HR/payroll qualification or Degree (min Level 5), and/or prior relevant HR experience.

• Experience in advising and guiding Managers across all aspects of HR policies including the interpretation of these policies.

• Good understanding of current HR policy and process and previous experience of providing advice and guidance on complex issues including first stage Employee Relations situations.

• High attention to detail and accuracy.

• Ability to multi-task and proactively prioritise work to meet competing demands.

• Strong communication skills (written and oral) across all levels of the organisation.

• Logical thinker who can solve problems quickly

• Highly-customer orientated with great customer service skills

• Ability to work independently and effectively in a high-pace and deadline-driven organisation.

• Team player who can support, coach and encourage others.

• Experience of Workday or ServiceNow desirable but not essential

• Strong IT skills and aptitude for using HRIT tools

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.