Supervisor - Home & Fashion

British Heart Foundation; Washington; Presencial; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

38 days annual leave

Staff discount 25%

Pension up to 10%

Health cash plan

Descripción de la vacante

British Heart Foundation in Washington, UK, is seeking a Supervisor to lead the home & fashion store team, inspiring staff and volunteers to deliver an excellent customer journey. You’ll support store targets, merchandising, and stock generation while promoting exceptional service and a strong retail standard.

The role requires experience in customer service in a senior sales assistant capacity, a commercially driven mindset, and an inclusive approach to developing teams.

Formación

• Experience in customer service in a senior sales assistant role.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.

Responsabilidades

• Inspire and support staff and volunteers to deliver an excellent customer journey.
• Achieve store targets and maintain high visual merchandising standards.
• Maximise sales through physical and digital channels.
• Support recruitment and development of volunteers.
• Work with the manager to generate stock.
• Be flexible to work weekends and bank holidays on a rota basis.

Conocimientos

Customer service

Senior sales

Team development

Retail excellence

Descripción del empleo

Are you looking for an opportunity to progress your retail career?

We’re looking for a Supervisor to join our home & fashion store team in Washington, so we could be the perfect match!

Candidate must be flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve:

As aSupervisor, you will support the store management teamby inspiring and supporting staff and volunteers to deliver anexcellent customer journey that reflect our values.

Our Supervisorscontribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for:

• Experience in customer service in a senior sales assistant role
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Belonging at BHF

By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.