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British Heart Foundation; Guildford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

38 days annual leave

Wagestream

Enhanced family policies

Health cash plan

Pension with employer contribution up

Cycle to work

Retail discounts

Job summary

British Heart Foundation in Guildford is seeking an Assistant Store Manager to support the Store Manager and run the store when needed. The role requires full flexibility to work across 7 days including weekends and bank holidays in a fast-paced retail environment.

You will lead staff and volunteers to deliver an outstanding customer journey, drive sales across physical and digital channels, and help recruit and develop volunteers.

Qualifications

• Experience in a customer facing role is essential.
• Experience supervising a team is essential.
• Strong focus on delivering excellent customer service and retail standards.

Responsibilities

• Support the Store Manager with day-to-day running of the store and act in their absence.
• Inspire and develop staff and volunteers to deliver an excellent customer journey.
• Maintain high visual merchandising standards and maximise sales across channels.
• Assist with recruitment and development of volunteers.
• Support with stock management and campaign activities.
• Be flexible to work across 7 days including weekends and bank holidays.

Skills

Customer service

Supervisory experience

Retail standards

Team development

Results oriented

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Guildford so we could be the perfect match!

Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

Ensuring highest standard of customer service

Achieving targets

Maintaining a high standard of visual merchandising

Maximising sales through physical and digital channels

Supporting with the recruitment and development of volunteers

Achieving expectations within campaign activities

Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for:

Experience in a customer facing role

Supervisory experience

Commercially driven to encourage new ideas

Inclusive approach to developing teams

Passion for delivering exceptional customer service and achieving the highest retail standards

Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

38 days annual leave (plus the option to buy and sell leave)

Wagestream - claim early access to your wages as you earn them

Holistic support leave of up to 10 additional days off each year

Enhanced family policies (maternity, paternity and adoption leave

Health cash plan (Dental, Optical, Therapies, etc)

Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)

Pension with employer contribution of up to 10%

Cycle to work scheme

Discounts on gym memberships

Discounts with a wide range of retailers

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.