Supervisor - Glasgow

Sephora USA, Inc; Glasgow; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances (shoes, lunch

Competitive pay with annual reviews

Performance-based commission

Employee discount across beauty brands

Birthday paid day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Supervisors to lead a passionate Beauty Advisor team and elevate in-store experiences. You’ll coach, train, and develop staff while driving service excellence, product knowledge, and operational standards across stock, cash, and service areas.

Ideal candidates excel in a fast-paced retail environment, demonstrate strong leadership, and deliver results with a customer-centric approach. Evening and weekend flexibility is required.

Qualifications

• Proven leadership in retail with floor, stock or cash operations oversight.
• Passion for beauty or product knowledge and customer experience is beneficial.
• Strong leadership to inspire and guide a diverse team.
• Excellent customer service and communication with ability to build rapport.
• Commercial mindset with a track record of driving sales and targets.
• Good organisation and time-management across priorities.
• Experience managing ER processes (attendance, performance, disciplinary steps).
• Comfort using in-store technology to enhance experience and ops.

Responsibilities

• Lead, coach and inspire your team to deliver exceptional service and a seamless in-store experience.
• Provide ongoing training to build expertise in makeup, skincare, fragrance, selling skills and Sephora service behaviours.
• Set clear goals, support performance, and create development plans for team members.
• Manage day-to-day employee relations including attendance, performance and conduct with professionalism.
• Drive commercial performance by monitoring KPIs, analyzing trends and exceeding sales targets.
• Oversee Booxi and My Skin Diag operations for scheduling and service excellence.
• Manage stock and cash operations including deliveries, replenishment, audits and loss prevention.
• Maintain high standards across stockroom, sales floor and service zones.
• Support visual merchandising updates and brand activations to inspire discovery.
• Resolve customer queries promptly to build loyalty.
• Assist with new store openings (unboxing, stock preparation) where applicable.

Skills

Retail leadership

Customer experience

Team coaching

KPI analysis

Communication skills

Flexible hours

Tools

POS systems

Stock management software

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Supervisor at SEPHORA UK, you’ll play a key role in shaping an exceptional customer experience while leading and inspiring a team of passionate Beauty Advisors. With your expertise, energy, and love for people and product, you’ll elevate daily store activities - from service, sales, and artistry to cash and stock excellence - ensuring every moment reflects SEPHORA’s creativity, inclusivity, and bold spirit.

You’ll thrive in this role if you’re energised by developing others, delivering unforgettable customer experiences, and driving strong commercial results in a fast‑paced, dynamic retail environment.

What you’ll be doing…

You’ll support the store by leading people, service, and operations, including:

• Leading, coaching and inspiring your team to deliver exceptional service, personalised advice, and a seamless in‑store experience.
• Enabling ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.
• Setting clear goals, supporting performance, and creating personalised development plans to help team members grow.
• Managing day‑to‑day employee relations needs, including attendance, performance, and conduct, with professionalism and care.
• Driving commercial performance - monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.
• Leading Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards across Beauty Hub activations.
• Overseeing stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling and daily operational standards.
• Maintaining high operational standards across the stockroom, sales floor, cash area, and service zones to ensure smooth and efficient store performance.
• Supporting visual merchandising updates, seasonal moments, and brand activations that inspire discovery and engagement.
• Resolving customer queries and concerns promptly and professionally, ensuring a positive experience that builds loyalty.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

You’ll be a confident, supportive and people‑focused leader who thrives in a fast‑paced retail environment. You will also bring:

• Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
• A passion for beauty and the ability to coach others in product knowledge, application techniques and customer experience would be highly beneficial but not essential.
• Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.
• Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalised experiences.
• A commercial mindset with experience driving sales performance and achieving targets.
• Strong organisation and time‑management skills, with the ability to balance multiple priorities.
• Experience managing ER processes such as attendance, performance concerns and disciplinary steps.
• Comfort using in‑store technology to enhance customer experience and operational efficiency.
• Flexibility to work evenings, weekends and holiday periods as needed.

Beautiful Benefits at Sephora UK

When you join Sephora, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.