Supervisor - Part Time

JD Sports Fashion PLC; Nantwich; Remote; GBP 22,000 - 26,000; Full time

Job summary

JD Sports Fashion PLC in Nantwich is seeking a Supervisory role to help run the shop floor and deliver high service standards. You will support colleagues across shifts, contribute to presentation and store performance, and assist with daily operational tasks as directed by Store Management.

You will lead by example, ensure customer queries are resolved efficiently, and help maintain brand standards in a fast-paced retail environment on a busy sales floor.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail.
• Strong communication skills to guide colleagues on the shop floor.
• Excellent attention to detail to uphold service and store standards.
• Interest in retail, product trends, and promoting company values.

Responsibilities

• Deliver excellent customer service by assisting customers and resolving queries.
• Support sales by monitoring service levels and presenting the full product range.
• Maintain shop floor visuals and operations to brand standards.
• Assist with opening/closing, till operations, and daily cash handling.

Skills

Supervisory leadership

Customer service

Visual merchandising

Communication skills

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.