Supervisor (FT) Edinburgh

Fraser Hart; City of Edinburgh; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive commission

Staff discount

Generous annual leave

Refer Top Talent Scheme

Cycle to Work scheme

Volunteer day

Job summary

Fraser Hart in Edinburgh is seeking a passionate, customer‑focused sales adviser to join our luxury jewellery and watch team. You will help customers celebrate life's moments with beautiful pieces and provide outstanding service.

Join a collaborative, premium retail environment where you can build relationships, develop product knowledge, and achieve sales targets through expert advice and a generous commission scheme.

Qualifications

• Experienced in a customer facing retail environment.
• Passionate about delivering exceptional service and creating memorable experiences.
• Confident communicator who builds relationships and understands customer needs.
• Driven to achieve sales targets and contribute to team success.
• Well presented, professional, and enthusiastic about luxury products.
• Enjoys collaborative teamwork.

Responsibilities

• Deliver outstanding customer experiences at every stage of the customer journey.
• Build strong relationships and provide expert advice tailored to customer needs.
• Achieve individual and team sales targets.
• Work with beautiful diamond jewellery, fine jewellery, and leading watch brands.
• Maintain exceptional visual merchandising and store presentation standards.
• Support the smooth day to day operation of the store.
• Continuously develop your product knowledge and selling skills.

Skills

Customer service

Retail sales

Communication

Relationship building

Luxury products

Job description

We are looking for a passionate and customer focused to join our team. Our team creates memorable customer experiences, build lasting relationships, and help customers celebrate life s most meaningful moments through our beautiful jewellery and watch collections.

If you have experience in a premium retail environment, enjoy working with people, and have a passion for delivering exceptional service, we would love to hear from you.

ABOUT YOU

• Experienced in a customer facing retail or sales environment.
• Passionate about delivering exceptional customer service and creating memorable experiences.
• A confident communicator who enjoys building relationships and understanding customer needs.
• Driven to achieve sales targets and contribute to team success.
• Well presented, professional, and enthusiastic about luxury products.
• Enjoys working as part of a collaborative and supportive team.

IN THIS ROLE, YOU WILL

• Deliver outstanding customer experiences at every stage of the customer journey.
• Build strong relationships and provide expert advice tailored to customer needs.
• Achieve individual and team sales targets.
• Work with beautiful diamond jewellery, fine jewellery, and leading watch brands.
• Maintain exceptional visual merchandising and store presentation standards.
• Support the smooth day to day operation of the store.
• Continuously develop your product knowledge and selling skills.

WHAT IS IN IT FOR YOU?

• The opportunity to work with beautiful luxury diamond and jewellery products and world renowned watch brands.
• Competitive commission scheme with uncapped earning potential.
• Generous colleague discount for you, family, and friends. Increasing annual leave with length of service.
• Refer Top Talent Scheme
• Colleague Assistance Programme.
• Cycle to Work scheme.
• One paid volunteer day each year.
• Ongoing training and development opportunities to support your career growth.

Join us and be part of a team that helps customers celebrate life's most special moments while building a rewarding career in luxury retail.

We are an equal opportunties employer .