Supervisor - FB Stoke Trentham

The Big Table Group Limited; Tunstall; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

50% off food & drink across all brands

25% off for friends & family

24/7 virtual GP and mental health支持

Job summary

The Big Table Group Limited is seeking a Supervisor to lead hospitality teams and ensure outstanding guest experiences. You will open and close shifts, coordinate with management, and support both Front and Back of House staff in a fast-paced setting.

We offer flexible contracts and a welcoming team culture, with perks that include staff discounts, wellbeing support, and opportunities for career growth within our brands.

Qualifications

• Experience leading hospitality teams in fast-paced settings.
• Strong guest-service focus with a welcoming demeanor.
• Excellent communication and team-motivation skills.

Responsibilities

• Open and close the restaurant with confidence.
• Lead the floor and coordinate with the Management Team.
• Support Front and Back of House teams to ensure smooth shifts.
• Deliver standout guest service and resolve issues promptly.
• Drive energy and high performance in a high-volume environment.

Skills

Customer service

Leadership

Communication

Team management

Job description

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we're looking for.

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone - We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there's a seat at our table for you!
• Flexible Working - Contracts that fit your lifestyle.
• Awesome Discounts - 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing & Support - Our Employee Program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Career Growth - Fully funded apprenticeships and development opportunities (Hospitality Supervisor Level 3).
• Perks & Rewards - Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations - Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You'll Do as a Supervisor:

• Open and close the restaurant securely and confidently.
• Lead the floor - Work closely with the Management Team to run smooth, successful shifts.
• Be the go-to person - Support both Front and Back of House teams and build strong relationships.
• Deliver standout service - Make sure every guest leaves with a smile.
• Thrive in the buzz - Bring energy and confidence to a fast-paced, high-energy environment.