Supervisor (Days)

Support Hub - Kitchen Days New; Swindon; On-site; GBP 28,000 - 36,000; Full time

Job summary

Support Hub - Kitchen Days New is seeking a Kitchen Dispatch Supervisor in Cheltenham. The role oversees dispatch operations, quality, safety, and staff performance within a busy CPU kitchen environment.

You will lead shifts, ensure compliance with food safety standards, coordinate stock and equipment, and drive continuous improvement in productivity and product quality every day.

Qualifications

• Experience in high-volume food production or kitchen.
• Experience supervisory/management within a food business.
• Food Level Qualification – Level 3 or equivalent.
• Experience 2 years minimum in Warehouse Dispatch.

Responsibilities

• Promote a positive, inclusive and collaborative working culture, building clear and open two-way communication.
• Support onboarding and compliance training for all team members.
• As part of the management team, promote a culture of continuous learning and operational excellence.
• Ensure full compliance with Food Safety, Health & Safety, COSHH, allergen management, fire safety, and company procedures.
• Maintain all legal and company compliance records through Alert65 and Check65 systems.
• Deliver 100% availability and right first time quality, supporting stores with great products daily.
• Work with the Kitchen management team to maintain stock control procedures and minimise waste.
• Ensure kitchen equipment is maintained and coordinate repairs and maintenance.

Skills

Leadership

Communication

Coaching

Attention to detail

Problem solving

Proactive mindset

Planning & Organisation

Commercial mindset

Education

Food Level Qualification – Level 3

Job description

Job Title: Kitchen Dispatch Supervisor

Location: Cheltenham (5 days a week across 7 days, 6.30am to 5pm)

Reporting to: Kitchen Manager

Contract Type: Full Time

Job Purpose

The Kitchen Dispatch Supervisor supports the Kitchen Management team with all elements of the Central Production Unit, overseeing the dispatch of all products made in CPU kitchen as well as frozen, chilled and ambient products ordered by stores. Together, you are responsible for ensuring the kitchen meet all safety and quality standards. You will manage daily kitchen operations, ensuring consistently high standards of food quality, hygiene, and staff management are continuously maintained, as well as embedding and role modelling a shops first mentality.

Key Responsibilities

Leadership & People Management

• Promote a positive, inclusive and collaborative working culture, building clear and open two-way communication

Recruitment, Training & Development

• Support with ensuring all team members complete required onboarding and compliance training.

• As part of the management team, you collectively promote a culture of continuous learning and operational excellence.

Food Safety and Health & Safety Compliance

• Ensure full compliance with Food Safety, Health & Safety, COSHH, allergen management, fire safety, and company procedures

• Maintain all legal and company compliance records through Alert65 and Check65 systems.

Product quality

• Role modelling a stores first mentality, delivering 100% availability, right first time approach. Constantly striving for excellence, ensuring the kitchen team supports the store teams with consistently great quality product every single day

Stock & Inventory Management

• Work with the Kitchen management team to maintain effective stock control procedures and minimise waste.

• Ensure accurate inventory reporting and stock integrity at all times.

Maintenance and equipment

• Ensure kitchen equipment is maintained and used correctly. Report and follow up on repairs and maintenance issues. Maintain the highest standards of cleanliness throughout the production facility

Required Qualifications and Experience

• Experience working with in high-volume food production or kitchen

• Experience supervisory/management within a food business

• Food Level Qualification – Level 3 or equivalent

• Experience 2 years minimum in Warehouse Dispatch

Skills and Competencies

• Excellent leadership skills, always leading by example to create a positive work environment

• Strong communication skills

• Strong coaching skills, with the ability to motivate and mentor a team

• Passionate about delivering consistently great quality food each and every single day

• Excellent attention to detail and problem-solving abilities

• Proactive and solutions-focused mindset

• Ability to work under pressure and adapt to the needs of the shift

• Excellent planning and organisational skills, particularly when managing stock holding

• Strong commercial mindset, always striving to improve productivity and are performance driven, with a results driven mindset

Compensation: To be discussed