Kitchen Dispatch Supervisor

Support Hub - Kitchen Days New; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Support Hub - Kitchen Days New is seeking a Kitchen Dispatch Supervisor in Cheltenham. You will oversee the CPU kitchen dispatch, ensuring safety, quality and stores-first service across all products.

The role requires hands-on leadership, staff development and strict adherence to hygiene, COSHH and allergen controls. You will manage stock, coordinate with kitchen management, and drive continuous improvement while maintaining high standards of cleanliness and equipment upkeep.

Qualifications

• Experience in high-volume food production or kitchen.
• Supervisory/management experience in a food business.
• Food Level Qualification – Level 3 or equivalent.
• Minimum 2 years in Warehouse Dispatch.

Responsibilities

• Lead and manage daily kitchen operations with a stores-first mentality.
• Support onboarding and compliance training for the team.
• Ensure Food Safety, Health & Safety, COSHH and allergen controls.
• Model excellence in product quality and maintain stock accuracy.
• Maintain equipment, cleanliness and prompt maintenance follow-up.
• Drive continuous improvement in productivity and shift performance.

Skills

Excellent leadership

Strong communication

Strong coaching

Quality-driven

Attention to detail

Proactive mindset

Work under pressure

Planning & organisation

Commercial mindset

Education

Food Level Qualification – Level 3 or equivalent

2 years minimum in Warehouse Dispatch

Job description

Job Title: Kitchen Dispatch Supervisor

Location: Cheltenham (5 days a week across 7 days, 6.30am to 5pm)

Reporting to: Kitchen Manager

Contract Type: Full Time

Job Purpose

The Kitchen Dispatch Supervisor supports the Kitchen Management team with all elements of the Central Production Unit, overseeing the dispatch of all products made in CPU kitchen as well as frozen, chilled and ambient products ordered by stores. Together, you are responsible for ensuring the kitchen meet all safety and quality standards. You will manage daily kitchen operations, ensuring consistently high standards of food quality, hygiene, and staff management are continuously maintained, as well as embedding and role modelling a shops first mentality.

Key Responsibilities

Leadership & People Management

• Promote a positive, inclusive and collaborative working culture, building clear and open two-way communication

Recruitment, Training & Development

• Support with ensuring all team members complete required onboarding and compliance training.

• As part of the management team, you collectively promote a culture of continuous learning and operational excellence.

Food Safety and Health & Safety Compliance

• Ensure full compliance with Food Safety, Health & Safety, COSHH, allergen management, fire safety, and company procedures

• Maintain all legal and company compliance records through Alert65 and Check65 systems.

Product quality

• Role modelling a stores first mentality, delivering 100% availability, right first time approach. Constantly striving for excellence, ensuring the kitchen team supports the store teams with consistently great quality product every single day

Stock & Inventory Management

• Work with the Kitchen management team to maintain effective stock control procedures and minimise waste.

• Ensure accurate inventory reporting and stock integrity at all times.

Maintenance and equipment

• Ensure kitchen equipment is maintained and used correctly. Report and follow up on repairs and maintenance issues. Maintain the highest standards of cleanliness throughout the production facility

Required Qualifications and Experience

• Experience working with in high-volume food production or kitchen

• Experience supervisory/management within a food business

• Food Level Qualification – Level 3 or equivalent

• Experience 2 years minimum in Warehouse Dispatch

Skills and Competencies

• Excellent leadership skills, always leading by example to create a positive work environment

• Strong communication skills

• Strong coaching skills, with the ability to motivate and mentor a team

• Passionate about delivering consistently great quality food each and every single day

• Excellent attention to detail and problem-solving abilities

• Proactive and solutions-focused mindset

• Ability to work under pressure and adapt to the needs of the shift

• Excellent planning and organisational skills, particularly when managing stock holding

• Strong commercial mindset, always striving to improve productivity and are performance driven, with a results driven mindset

Compensation: To be discussed