Supervisor, Customer Success Team

P2P; United Kingdom; Remote; GBP 52,000 - 59,000; Full time

Job summary

Join a dynamic and innovative team at a leading company in the crypto space, where you will supervise and develop a team dedicated to enhancing customer success. This role is perfect for a passionate leader eager to make a significant impact in the blockchain industry. You'll manage high-value relationships, ensuring an exceptional customer experience while advocating for clients' needs. With a focus on problem-solving and collaboration, you'll thrive in a fast-paced environment, driving positive change and promoting cutting-edge features. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Equity Options

Flexible Working Hours

Qualifications

• 3+ years in enterprise customer or account management roles.
• Passionate leader with team management experience.

Responsibilities

• Supervise and develop a team of analysts for high-value customer relationships.
• Ensure outstanding customer experience and handle escalations.

Skills

Team Management

Customer Relationship Management

Communication Skills

Problem Solving

Basic Blockchain Knowledge

Proficiency in Google Suite

Multilingual Skills (German or French)

Education

Higher Education in Business or Finance

Tools

Google Suite

Job description

Job Title: Supervisor, Customer Success Team

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a dedicated candidate who is passionate about crypto and blockchain technology and eager to leave a significant impact. We value individuals who thrive under pressure, seek feedback for growth, and are committed to solving challenging problems alongside high-caliber colleagues.

Our work culture is intense and isn’t for everyone. But if you want to build the future with a team that excels and expects excellence, Coinbase is the place for you.

Responsibilities:

• Supervise, coach, develop, and manage a team of analysts handling high-value customer relationships.
• Ensure delivery of an outstanding customer experience through stakeholder management, task prioritization, and efficient execution.
• Handle escalations and collaborate with subject matter experts to resolve critical customer issues.
• Investigate and address root causes of customer problems.
• Advocate for customers internally to drive impactful changes.
• Communicate clearly with internal and external partners to align on solutions.
• Serve as an escalation point for the Customer Experience organization for specific accounts.
• Proactively identify and resolve customer needs to enhance trust and simplify their experience.
• Identify opportunities to promote additional Coinbase features and services.
• Occasionally travel for training new analysts and vendor agents.

Requirements:

• Passionate and skilled leader with team management experience.
• Driven by Coinbase’s mission and customer-centric approach.
• At least 3 years of relevant experience in enterprise customer or account management roles.
• Basic knowledge of blockchain, staking, crypto, and related infrastructure.
• Proficiency with Google Suite (Slides, Docs, Sheets) and presentation skills.
• Excellent communication skills across departments and stakeholders.
• Flexible, adaptable, and able to thrive in a fast-paced environment.
• Proficiency in English; multilingual skills in German or French are a plus.

Preferred:

• Advanced knowledge of cryptocurrency and Coinbase products.
• Higher education in business, finance, or related fields.
• Experience managing international teams.

Job ID: P70254

#LI-Remote

Compensation:

Target annual salary: £52,920—£58,800 GBP, plus bonus, equity, and benefits including medical, dental, and vision.

Additional Information:

Applicants can submit up to four applications within 30 days. Please evaluate role alignment before applying.

Equal Opportunity Statement:

Coinbase is committed to diversity and equal opportunity. All qualified applicants will be considered without regard to protected characteristics. For US applicants, view the Know Your Rights notice. We consider qualified applicants with criminal histories in accordance with applicable laws.

We provide reasonable accommodations for individuals with disabilities. Contact us at accommodations[at]coinbase.com for assistance.

Privacy Notice:

Our data privacy policies are outlined here. By applying, you agree to data processing policies, and US applicants agree to arbitration as outlined here.