Supervisor (37.5 hours)

Consortium; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Space NK employee discount up to 50%

Health & wellness benefits

Training and development opportunities

Third-party discounts

Refer a friend bonus

Job summary

Space NK is seeking a Supervisor to support the management team in maximising sales and profitability while coaching and retaining a high-performing team.

You will deliver a customer-first experience, coach staff, and analyse reports to drive opportunities. The role involves leading a busy store, achieving targets, and maintaining stock accuracy within company policies.

Qualifications

• Demonstrates customer-first leadership and team coaching.
• Able to deliver a customer-first experience while leading a team.
• Able to understand and analyse commercial reports to drive business opportunities.
• Identifies key performance behaviours and competencies within the team.
• Strong prioritising and organisational skills.
• Values honesty and integrity in working relationships.

Responsibilities

• Support the team to ensure a customer-first experience is delivered consistently.
• Exceed sales targets and the company acquisition target for N.dulge.
• Support stock file accuracy – adhere to stock handling policies to minimise loss.
• Ensure team awareness of targets (ATV, AUS, conversion) and monitor daily to monthly progress.
• Communicate clearly with internal and external partners to drive opportunities.
• Identify innovative opportunities to maximise the business.
• Analyse weekly, monthly and yearly performance from available reports.
• Support store recruitment to retain diverse teams delivering the customer-first experience.
• Create an inclusive, welcoming environment for employees to thrive.

Skills

Leadership

Coaching

BusinessAnalysis

OrganisationalSkills

ChangeManagement

Communication

Job description

'Customer-first leadership and team coaching'

'Sales and profitability optimisation'

'Competitive salary with annual reviews'

'Access to employee discounts'

'Health & wellness benefits'

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Supervisor Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

Able to deliver a customer first experience, demonstrating leadership to coach and motivate their team

Able to understand and analyse commercial reports to drive business opportunities

Able to identify key performance behaviours and competencies within the team

Strong prioritising and organisational skills

Values honesty and integrity in working relationships

Able to manage change

Flexible to meet rapidly changing priorities and deadlines

Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

Supporting the team to ensure a customer first experience is delivered consistently

Exceeding sales targets and the company acquisition target for N.dulge

Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss

Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

Communicating clearly and concisely with all internal and external business partners to drive business opportunities

Actively identifying innovative opportunities to maximise the business

Confidently analysing all available business reports to review weekly, monthly and yearly performance

Supporting the store recruitment process, retaining diverse teams that deliver our customer first experience

Creating an inclusive, welcoming and approachable environment for employees to thrive in

Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager

Coaching and developing the team to achieve their full potential

Ensuring the store is maintained in line with Company policies and procedures

A Competitive salary, reviewed annually

Generous time off, up to 25 days annually

Access to an employee discount at Space NK of up to 50% off products, brand dependent

A range of Health & wellness benefits, with support for physical, mental & financial wellbeing

Access to training and development opportunities from our education team and brand partners to support your growth and development

Access to additional third-party discounts across shopping, health, lifestyle and wellbeing

Refer a friend's bonus scheme.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.