Supervisor

LGBT Jobs; Chelmsford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount

25 days holiday

Health & wellness benefits

Training & development

Third-party discounts

Refer a friend bonus

Equal opportunities employer

Job summary

Space NK is seeking a Supervisory leader to assist the management team in maximising sales and profitability while coaching a high-performing team. The role requires a customer-first mindset and strong leadership to drive daily performance across stores, online presence and loyalty initiatives.

The ideal candidate can analyse commercial reports to uncover opportunities, delegate tasks, and adapt to changing priorities while maintaining excellent customer service and store standards.

Qualifications

• Deliver a customer-first experience and coach the team to do the same.
• Lead and motivate the team to achieve targets and maintain high performance.
• Understand and analyse commercial reports to drive opportunities.
• Identify key behaviours and competencies to improve performance.
• Prioritise, organise and adapt to changing priorities and deadlines.

Responsibilities

• Support the team to deliver a customer-first experience consistently.
• Exceed sales targets and the company acquisition target for N.dulge.
• Ensure stock accuracy by adhering to stock handling policies.
• Make the team aware of daily/weekly/monthly targets (ATV, AUS, conversion).
• Communicate clearly with internal and external partners to drive opportunities.
• Identify opportunities to maximise the business and review performance.
• Assist with store recruitment and foster diverse, inclusive teams.
• Coach and develop the team to reach their full potential.
• Maintain the store per company policies and procedures.
• Receive feedback and escalate performance issues as needed.

Skills

Customer focus

Team leadership

Sales driven

Analytical skills

Communication

Delegation

Job description

Supervisor assists management to maximise sales and profitability

Role requires a 'customer first' experience and team leadership

Responsibilities include driving sales, analysing reports, and team development

Competitive salary with annual reviews and extensive benefits package

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Supervisor Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team

Able to understand and analyse commercial reports to drive business opportunities

Able to identify key performance behaviours and competencies within the team

Strong prioritising and organisational skills

Values honesty and integrity in working relationships

Able to manage change

Flexible to meet rapidly changing priorities and deadlines

Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

Supporting the team to ensure a ‘customer first’ experience is delivered consistently

Exceeding sales targets and the company acquisition target for N.dulge

Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss

Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

Communicating clearly and concisely with all internal and external business partners to drive business opportunities

Actively identifying innovative opportunities to maximise the business

Confidently analysing all available business reports to review weekly, monthly and yearly performance

Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience

Creating an inclusive, welcoming and approachable environment for employees to thrive in

Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager

Coaching and developing the team to achieve their full potential

Ensuring the store is maintained in line with Company policies and procedures

A Competitive salary, reviewed annually

Generous time off, up to 25 days annually

Access to an employee discount at Space NK of up to 50% off products, brand dependent

A range of Health & wellness benefits, with support for physical, mental & financial wellbeing

Access to training and development opportunities from our education team and brand partners to support your growth and development

Access to additional third-party discounts across shopping, health, lifestyle and wellbeing

Refer a friend's bonus scheme.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information:

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.